Retention
How long are Fed currency orders kept?
What two checking accounts must an accountholder have to be eligible for BaZing?
Extreme Green
Extreme Green Student
What is the monthly maintenance fee for the Extreme Green Student Checking account?
$3.00
What is the shipping fee for a foreign currency order?
$15.00
True or False:
Dieterich Bank does not allow cashing on us checks for non-customers.
False. You must do the following before cashing the check.
Verify the check is drawn on an open account.
Verify the payee's ID.
Determine that the account has a sufficient and available balance.
Verify that the check is properly dated and not altered.
Check to see if a stop payment order is on file against the check or a hold is placed on the account.
Obtain proper endorsement on the back of the check.
Run the check on the teller system while the presenter is still present to confirm the availability of funds and that there are no account alerts.
If in question on the endorser, contact the maker by phone to confirm his/her intentions before proceeding.
On items greater than $2000, it is best practice that additional research be performed.
45 days.
What qualification must be met to qualify for the cell phone protection benefit?
Cell phone bill must be paid out of the Extreme Green/ Extreme Green Student account the month prior to the claim.
What is the minimum age limit to open a Basic Green Checking account?
14
True or False?
A stop payment fee is $25.00?
False.
The fee is $30.00.
$2000.00.
How long are checking & savings closed account documentation kept?
Five years after close.
True or False?
Under the travel accidental death insurance, the death benefit per eligible account holder is $5,000.00.
False.
The benefit is $10,000.00 per eligible account holder.
What is the minimum balance to avoid a service charge on a Dream Green account?
$2,500.00.
What do we charge customers each time we print them a new debit card?
There is no fee.
Note - we can charge them $10 if we feel they are abusing the debit card privilege.
Any incident __________ requires the incident report to be completed and emailed.
$50 or greater
How long are checking & savings account signature cards kept?
Five years after close.
What two methods are customers contacted to complete the login process when enrolling into BaZing?
Text message
What is the opening deposit amount for a Business Checking account?
$100.00
True or False:
A dormant account is a checking or savings account with no activity after one year.
False.
A dormant account is a checking or savings account with no activity after two years.
True or False:
Official checks are the type of checks created for customer purpose transactions.
False. Official checks are for bank purpose transactions such as redeeming a customer's CD, distributing loan proceeds, reimbursing an employee for bank expenses or bank to bank transactions.
Cashier's checks are for customer purpose transactions.
How long do we keep a change of address form?
One year.
What is the service called that provides access to a fraud specialist to guide victims of identity theft and other related fraudulent crimes through the complex process of restoring their personal identity, credit rating, financial security, & legal integrity?
Identity Restoration.
What is the minimum age to open a Christmas Club account?
16
What is the maximum daily overdraft fee limit?
$150.00.
True or False:
Exchanging cash between Retail Bankers is allowed.
False. Retail Bankers may sell cash to each other at peak times using a buy/sell cash transaction.