Better Performing Home Than Any Other New Home!
This score measures how energy efficient a home is, and the lower the number, the better.
What is a HERS score?
These allow buyers to customize the layout of key rooms like kitchens and bathrooms at no additional cost.
What are Choice Plans?
This program shops multiple carriers for the best rate and donates 100% of its proceeds to charity.
What is Charity Insurance
Choice Lenders boast this customer satisfaction level (or higher)
What is 90%
This ventilation system component helps reduce pollutants and allergens in a Beazer home.
What is an ERV?
How is Mortgage Choice different than a competitor who has an "in-house" lender?
Most builders offer one lender. We offer choice. Multiple lenders compete for your loan so you can compare options and pick the one that works best for you.
Also, in-house lenders are profit driven and the service level can be poor because the lack of competition
This survey is focused on team communication and is sent after construction stage 7 (Drywall Complete)
What is the Midway Experience Survey (MES)
Which one of your Choice Lenders has the best programs?
ALL! We don't steer our buyers towards one particular lender, but we need to know what each one has to offer.
Beazer committed that every home will meet this Department of Energy efficiency standard
What is Zero Energy Ready Home?
Name the 6 styles to select from in Style Choice
1. Coastal Chic
2. Retro Revival
3. New Traditional
4. Urban Farmhouse
5. Modern Organic
6. Global
This survey recognizes builders for high customer experience, is public, and can be a great testimonial in a sales presentation
What is the Trust Builder Survey
What 4 components make up a mortgage payment (Assuming impound account)
Principle
Interest
Taxes
Insurance
Describe ACH and what our current target per home is?
A measurement of how leaky your home is, the higher the number the leakier the home is, our target is 1.5 or below
Name the 3 components under the tagline "Curated Choices" differentiator
1. Style Choice
2. Mortgage Choice
3. Choice Plans
This Beazer slogan encourages homeowners to appreciate their home environment.
What is “Enjoy the Great Indoors”?
How often should you talk about mortgage choice?
All the time :)
You have 20 seconds to explain Advanced Home Performance to a buyer standing in your sales office before they leave
“Advanced Home Performance means we build homes that are healthier, more comfortable, and more efficient by designing the entire home as a system — from insulation and air sealing to ventilation and HVAC. The result is better air quality, consistent comfort, and lower operating costs for the homeowner.”
You have 20 seconds to explain Style Choice to a buyer standing in your sales office before they leave
It is awesome because you have 6 different included homes to choose from! The program lets you choose a style that fits your needs then if you want to upgrade individual items such as flooring, cabinets, plumbing, or appliances you can do that individually without having to select an entire package like most builders.
Explain why the customer experience is so important.
Customer Experience matters at Beazer because it is the primary driver of loyalty, referrals, repeat business, and differentiation and it is one of the few competitive advantages we fully control.
If I am a prospect, sell me the benefits of mortgage choice.
Lenders compete for your business and offer many different loan programs
Loan officers have been vetted to provide excellent service
On average you will save $30,000 over life of the loan with lower interest rate
Seamless communication between lender and Beazer