Difficult Conversations
Conflict
It's your Heart Attack
Developing Emotional Intelligence
"That is Interesting"
100
This happens when two or more people have different opinions.
What is a difficult conversation
100
Conflict occurs when differences between people develop into an aggressive state and ___.
What is action
100

Our Brain is designed for________________

Survival

100

What is the one skill that is going to make you more successful, more productive and be a better leader? 

What is Emotional Intelligence

100

What is the emotion center in the brain?

What is Amygdala

200
The following are types of difficult conversations except: Delivering difficult news or disagreeing when the stakes are low
What is disagreeing when the stakes are low
200
True or False: Conflict can be good or bad.
What is Truth
200

Asking questions is one of the best ways to _________

explain behaviors (Bill and Ted example)

200

What is emotional Intelligence?

What is the ability to understand, to use and manage one’s own emotions as well as the emotions of others

200

When facing a challenging person the first thing you want to do is?

What is take a breath

300
When having a difficult conversation, it is important that the person knows they are being heard. What is the main way we can do this?
Active Listening
300
Which is NOT a source of conflict: Same value systems, frustration/stress or several personality types
What is same value systems
300

“Why should we have to change ourselves Because of someone else’s behaviors?”

What is it is your heart attack

300

Emotional intelligence is widely recognized as __________________________________________.

The most important indicator of performance

300

The reality is that sometimes we have no control over sudden emotions but the choice we have is how we choose to respond to them and that requires  ______________.

Self-awareness of your emotional response

400
What is the main reason we do not engage in difficult conversations?
Fear
400
When conflicts arise, other people can get hurt even if they are not involved in the situation. How?
We may take our frustration and stress out on others that are not involved in the situation
400

We tend to create arc types for people. List those arc types?

  • not listener
  • one upper
  • gossiper
  • curmudgeon
400

What are the 3 skills of emotional intelligence?

Identify your own emotions

Harness your emotions

Manage your emotions

400

The emotional trigger within you instantly raises your adrenaline and cortisol levels literally priming your body to _________ or ________.

Fight;Flight

500
When determining if we should have a difficult conversation, what are the 2 questions we should ask ourselves?
What is at stake and what happens if I don't have the conversation
500
When having a difficult conversation, it is important to use which type of statements: "I" statements or "you" statements
Use "I" statements
500

Behavioral Intelligence has 4 quadrants. 

Name 3 of the 4 quadrants.

  • Explain existing behaviors
  • Predict future behaviors
  • Influence other people’s behaviors
  • Control our own behaviors
500

What are the 3 strategies to improve your Emotional Intelligence? 

1. Identify your emotional state

2. Seek to understand

3. Focus on relationships

500

What are the 4 magical phrases?

  • That is interesting tell me more….
  • That is interesting what made you say that?
  • That is interesting what made you do that?
  • That is interesting what made you ask that?
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