Emma and Kathy
Emma provokes an argument about the rules of professional?
Communication
Sometimes we have to explore our emotional?
Footprint
What word, in the text, is described as: Affectionate, caring, close, proud, passionate
Love
Finish this phrase, "Dont knock down a wall until"
you know why it was put up
"If you were a good friend, you would have been there for me."
Judgments
Does Emma think that Kathy should come to her or management first?
Accept that feelings are?
Normal and Natural
What word, in the text, is described as: anxious, terrified, worried, obsessed, or suspicious?
Fear
Finish this phrase, "I don't want to rock"
the boat
"Why were you trying to hurt me."
Attributions
Kathy obligation was with?
Management
Recognize that Good People Can Have?
Bad Feelings
What word, in the text, is described as: appreciative, thankful, relieved, or admiring?
Gratitude
Finish this phrase, "Dont Let Hidden Feelings Block
Other Emotions
"You're just so inconsiderate."
Characterizations
Kathy tells Emma that she has always supported her?
career
Your feelings are as Important?
As Theirs
What word, in the text, is described as: let down, betrayed, disappointed, needy
Hurt
Finish this phrase, "Dont Treat Feelings as Gospel"
Negotiate Them
"The answer is for you to call me more often."
Problem Solving
Emma thought that Kathy jeopardized her?
Career
About himself, Brad felt this.
shamed
What word, in the text, is described as: happy, enthusiastic, full, elated, content.
Joy
Finish this phrase, "Use the Urge to Blame as a Clue to Find"
Important Feelings
Bonus Question: Who wrote the book Difficult Conversations? How to Discuss What Matters Most
Douglas Stone, Bruce Patton, Sheila Heen