Difficult Customers
The ability to understand the feelings of someone else from their perspective.
Empathy
The ability to change or adjust to new conditions or different circumstances refers to
adaptability
The name for traits that are used to describe your approach to life, work, and relationships?
Soft Skills
The ability to develop original and useful ideas or solutions
creativity
The way that customers are treated by a business
Customer Service
A good tip to dealing with a difficult customer is to give the person the _____ of the ______.
Benefit of the doubt.
Adaptable employees have to change ?? to merge with a new culture or changing environment.
attitude
What is aural communication?
hearing
Involves staying up to date with the latest trends and developments in your field.
Continuous Learning.
Responding appropriately and retaining information that was spoken during a conversation
active listening
Why soft skills are important in the workplace
They show how you approach work and relate to others.
Adaptable people have the ability to deal with ?? work situations.
unpredictable
a two way process in which information is transferred from one person to the other?
communication
Creativity and innovation enable companies to add ?? by creating things that never existed before.
value
Type of customer service that uses text messages, emails, social media, or a live chat feature on the company's website.
Digital messaging
An example of active listening
nodding your head and maintaining eye contact
Inflexible people ?? change
resist
A form of non-verbal communication.
tone of voice
An innovation that holds the promise of transforming industries and improving quality of life.
AI or robotics or renewable energy
A trait that is considered essential to an outstanding customer service employee
active listening or empathy or transparency
Personality specific traits that describe your approach to life, work, and relationships.
Soft Skills or Employability Skills
An inflexible person is they often feel ?? if their way of doing things is changed.
threatened
A visual communication method that utilizes fonts to communicate a message.
typography
The process of taking a creative idea and developing a new method, idea, product or service that brings something unique.
Innovation
The ability to understand the feelings of someone else from their perspective, or to put oneself in someone else's shoes.
Empathy