Phishing Scams
What is phishing?
A cyber attack where scammers trick people into providing personal information, like passwords or credit card details, usually through fake emails or websites.
What makes a password strong?
A mix of uppercase and lowercase letters, numbers, and symbols.
True or False: Posting a photo of your new SIM card online is safe.
Scammers can use the details to steal your phone number.
What should you check before entering your credit card on any Digicel website?
The website should have HTTPS and a padlock icon in the address bar.
What are three signs of a phishing email?
Suspicious sender address, urgent or threatening language, and misspelled links or attachments.
What is two-factor authentication (2FA), and why is it important?
A security feature that requires a second step (like a code sent to your phone) to log in, making it harder for hackers to access your account.
What should you do if you get a friend request from someone pretending to be a Digicel employee?
Do not accept it and report the account.
If you see a phone plan deal that seems too good to be true, what should you do?
Verify the offer on the official Digicel website, Digicel app or with customer service.
If you receive an email that looks suspicious, what should you do before clicking any links?
Verify the sender, hover over links to check the URL, and contact the company directly if unsure.
How often should you update your phone account password?
At least every 3-6 months for better security.
What should you do if you receive a message on social media saying you won a free phone plan from Digicel and click the link to confirm?
Verify with Digicel before clicking any links.
Digicel allows you to make payments through secure links sent via text, email, app & their website?
False! Scammers can send fake payment links via text and email to steal your money.
True or False: Digicel will ask for your PIN in an email
False! Digicel will never ask for sensitive information in an email.
What should you do if the Digicel website says your password has been exposed?
Change your password immediately and enable two-factor authentication (2FA).
Why should you avoid taking online quizzes that ask for personal details?
Scammers use them to collect your data and guess security answers.
What is SIM swap fraud, and how can it affect your Digicel phone account?
A scam where criminals transfer your phone number to a new SIM card to take control of your accounts.
What should you check before clicking a link in an email from Digicel?
Verify the sender’s email address and look for spelling mistakes in the link.
True or False: “Password123” is a secure password.
False! It is one of the most hacked passwords.
True or False: It is recommended to post complaints about Digicel with your account number online?
Scammers can use that information to try to access your account.
What should you do if you paid for something online and never received it?
Contact the seller, report the fraud, and notify your bank.