myBOQ
Provide the BSB for myBOQ
124-899
What is VMA's contact number
13 81 51
Provide the BSB for ME GO
944-100
On what system will I be able to log a tech fault for a customer?
If you can provide the name of the form extra 100 points.
IT Assist
Form: Report a problem
Provide the steps (folders) in support point to locate the procedure: Record customer's overseas travel details
T/F Customers can link their exiting BOQ transaction accounts to their new future/smart savers
False
T/F You can use your Go and Boost as an offset account for a Virgin Money HomeLoan
False
Provide each card colour and their linked charity.
Bonus 100pts: how much do we charge for a change of card colour?
Bonus 100pts: how much will ME Bank donate per every digital wallet transaction?
Pink - Breast cancer
Blue - beyond blue
Green - Australian Wildlife Conversancy
Orange - Orange sky
Rainbow - Minus 18
fee: $10
donate: 1c
List the actions we are able to perform on CIAM
Unlock/Lock app
Reset access code
Reset security questions
Send OTP
What questions would you ask a customer to confirm whether or not they are a BOQ customer as opposed to a myBOQ customer and what are the answers the customer should give? (4)
What is the name of the account you have? day to day, fast track, websaver, home loan etc
How long have you had your account open for? myBOQ launched in March 2022
Do you use internet banking? Yes BOQ customer use internet banking
What is the name of the app you use? BOQMobile
List all Eligible Transactions
card purchases, BPAY, direct debits, ATM withdrawls
List all Eligible Transactions
BPAY, settled card transactions and direct debits
T/F - under 18 year olds need to meet the monthly criteria to earn bonus interest.
TRUE
myBOQ and VMA do not require under 18year olds to meet the monthly criteria for their products.
What is a clear PAN and when would we use it?
Clear PAN is the actual true full card number of a customer. We would only need to clear PAN on request of another department for example for a raised dispute.
Name 2 possible reasons why a customer would call and request their Customer Access Number (CAN)
1. Internet banking
2. Open banking (linking accounts to service providers)
Describe how bonus interest is earnt for Future Saver and Smart Saver products.
Month 1: Monthly criteria completed
Month 2: Interest earnt on a daily basis
Month 3: Interest paid on last day of month 2 at midnight and available on the 1st of third month
Describe the Lock Saver feature
Lock your account for an additional 0.30% pa
Give us 32 Days notice to access your money
Restricted to 18+
Can only unlock prior to 32days if experiencing financial hardship or vulnerability
What is the transaction limit for an ATM withdrawal per day and what can it be increased to?
Bonus 100pts - provide the steps on how to increase the withdrawal limit on the app.
$1000
$2000 - needs to be withdrawn in two lots of $1000.
This limit is across all our brands.
App steps: profile > manage cards >select account > Manage card limits
Provide an explanation of GreenID.
Green ID is the system the Digital Bank uses to complete electronic verification checks for an onboarding customer.
It allows the Digital Bank team to see what information is missing from the customers ID provided.
How many AUD dollars is 10,000 VMA points equivalent to?
$45.00
List all myBOQ products, age groups and current interest rates and monthly criteria
Everyday - 14+
Future: 14-35 yrs
$50,000 = 5.40%
$50,001-$250,000 = 3.00%
$250,001 = 0.05%
Smart: 36+ yrs
$250,000 = 5.00%
$250,001 = 0.05%
Monthly Criteria:
$1000 deposit form an external account & 5 eligible transactions
List all VMA products, age groups, current interest rates and monthly criteria
Go: 14+ yrs
Boost: 14yrs +
$250,000 = 5.05%
$250,001+ = 0.05%
$1000 deposit and 5 eligible transactions
Grow: 14yrs +
No balance limit = 2.00%
At least 1 deposit and no more than 1 withdrawal
List all ME Go products, age groups, current interest rate and monthly criteria
14+
SpendME
SaveME - 4.25% - $500,000
HomeME - 5.55% on balances 0-$100,000
100,000-1,000,000 - 3.00%
>1MIL- 0.55%
Provide the steps on t24 on how you would see if a customer has completed their monthly criteria.
1. t24 new page > product > transaction check > search CIF
2. t24 transaction page > manually count eligible transactions and deposits
List the eligibility criteria for creating either a myBOQ/VMA/ME Go account (6)