Important Dates
What is the live date for our new Digital Banking system?
September 23, 2020 it gets LIT!!
What is the replacement product for My$Manager?
Financial Tools
What two types of members will be accessing Digital Banking?
Migrated Members & End-to-End Enrollment Members
I can move and rearrange my accounts on the Home screen so I see the ones that matter most up top!
YEPPER! That's TRUE!!
If I were a Voya 401k Retirement Account, where can I be linked at?
Financial Tools baby!
When will members no longer be able to sign up for our current Online Account Access?
September 15, 2020 it's coming dowwwwwwn!
Multi-factor Authentication Questions have now been replaced by what other secure method?
Secure Access Codes (Or SAC Codes as we say in the biz)
What are the different SAC Code delivery methods that members should keep current?
Voice Call, Text Number & Email Address
With Financial Tools, I can make payments out to my external accounts that I've linked in.
NOPE! This one is FALSE! You can only VIEW your accounts that you linked into Financial Tools.
If I wanted to enable or disable an account from text banking, where would I do this?
Settings > Account Preferences
What dates will BillPay not be available?
September 20th (starting at 8:00pm) through September 23rd (at 6:59am) CDT
*scheduled & recurring payments will still process during this time
Is there any replacement product for BillPay (Checkfree)?
Nope! Nada! That's staying the same!
What browsers are best to use when logging into the new Digital Banking system?
Google Chrome (recommended), Mozilla Firefox & Microsoft Edge
I will be able to change my statement option from paper to electronic statements if I want to help save a tree or two!
Heck Yeah! This is TRUE!
If I wanted to find the image of a check I wrote, where can I find this?
Checking account tile > Type Check into Search > Click on the check detail you want....BOOM!
What date is our current MyMobile app going to be decommissioned?
September 23, 2020 at 7:00am it's outa here!!!
Digital Banking (it just got LIT!)
Current Primary Account Owners should log in for the first time using what two pieces of information?
Current User ID and Password
My eyes! My eyes! I can't see colors anyway, so I'm going to click this Enable High Contrast Mode option to give me a better viewing experience.
OH YEAH! This is TRUE!
If I wanted to add a new History Alert to my account, where would I do this?
Settings > Manage Alerts > New Alerts
When will PopMoney no longer be available?
September 20th at 8:00 p.m. CDT is GONE!
What kind of digital banking environment are we switching over to where the account information revolves around the individual?
MemberCentric or Social Security Based environment (away from an AccountCentric environment)
Joint Account Owners will have what type of login experience?
End-to-End Enrollment (enroll as a new user)
Oh darn! It looks like I have to keep these boring account names the credit union gave me and I can't change them!
WRONG BUCKAROO!! This is FALSE! Under Account Preferences you can change or nickname any one of your accounts or loans!
If I wanted to add/update my SAC Code Information, where would I want to do this?
Settings > Security Preferences....YEAH!!!