Digital business 1
Who is the author of " Digital Business"
Garvan Callan
World War II end year?
1945
What is Customer Centricity
Placing the customer at the center of all business decisions.
Which designer is known for red-soled shoes?
Louboutin
Olympic 100m world record holder (men)?
Bolt
.....how customers feel during all their interactions with a company.
Customer experience
Which invention changed communication worldwide in the late 20th century?
Internet
What is an online service?
service delivered through the internet, such as streaming or online shopping.
Which style focuses on simplicity and neutral colors?
Minimalism
Most F1 World Championships (driver)?
Lewis Hamilton (7)
What is innovation in digital business?
Creating new ideas, products, or services using technology.
Which civilization built Machu Picchu?
Inca
A system that connects users and services online, like apps or websites.
Digital platform
What do we call second-hand fashion?
Vintage
FIFA headquarters city?
Zurich
What is 8 th winning trait of Customer- centred organizatoons?
Turning CX into company culture
Which revolution in 1917 created the USSR?
Bolshevik
What is NPS and what does it measure?
(Net Promoter Score) is a metric that measures customer loyalty based on how likely customers are to recommend a company.
For which celebrity Dior created one of its best seller bags?
Lady Diana
Fastest recorded pit stop team?
RedBull
The customer-centric canvas helps businesses .....
understand customer needs, identify pain points, and design better value propositions
Which ancient civilization created the earliest known legal code (Code of Hammurabi)?
Babylon
What is a customer journey?
complete path a customer takes when interacting with a company, from awareness to after-sales support.
Who is the Editor-in-Chief of Vogue.
Anna Wintour
UEFA founded city?
Basel