Site Migration Design Discrepancy
The Category we select when escalating the case to CCE
Wix Site Migration Design Help
Will mailboxes also be transferred over to Hover if the domain is with Hover?
Yes
What must customers on a monthly billing cycle do to receive all core benefits of a premium subscription?
Upgrade to Annual billing
Where do you go to check and see the charges made on the account?
Order History or My Subscriptions > Billing History
Does the customer have an option for their subscription to not be migrated?
No
Name of the template we should use to send an email to the customer regarding collaborator access.
Action Required
What do you click on to upgrade your site and where can you find it?
My Digital Marketing > Three dots > Upgrade Site
or
My Subscriptions > Edit Plan
How many data points do we need to verify to check the charges on the account?
2
When is the last day we can escalate the design assistance for websites migrated to Wix?
December 31, 2023
How long is the access granted to a collaborator for making changes to my website?
30 days
Hover's phone number
(866) 731-6556
As a workaround, what must customers do to upgrade/downgrade a plan?
Create a new subscription then reassign the plan
What is the usual timeframe for the refund to be processed?
3 - 5 business days
What are 2 Vista branded domains that have already expired?
vpweb & vistaprintdigital
Name of the email we should edit and use on the collaborator access template.
vistawixsiteupgrade@vista.com
Hover's email address
help@hover.com
Regardless of plans, you will receive this for free once you subscribe to an annual subscription with VistaxWix
Free domain for 1 year
How many data points do we need to verify to refund the charges on the account?
3
Who will they contact regarding their webmail if their registrar or host is not Tucows?
Exact Hosting
The timeframe that we should provide our customers regarding the completion of the edits made on their website.
No Timeframe.
Hover's operating hours
8am-8pm EST every day
What should be your next step if the refund option is not working?
Process a Manual Refund or Escalate to CCE
Who will they contact regarding their webmail if their registrar or host is Vistaprint/Tucows?
Hover