Zelle
Mobile Deposits
Digital Wallet
Online Banking
100

What is Zelle?

What is an instant cash transfer?

100

How long does the member need to have their membership before being eligible for mobile deposit? 

What is 30 days?

100

What are digital wallet services used for? 

What is allows members to use their mobile devices to conduct transactions without a physical card on hand. 

100

Can a 14 year old enroll in online banking that has a checking and saving but also a custodial account?

What is no. Because of the custodial account.

200

What is the one-time instant limit?

What is $1,500.00?

200

What is the special endorsement needed for mobile deposit?

What is "for mobile deposit only @ nfcu"?

200

What digital wallet services can NF cards be used on?

What is Apple Pay, Google Pay, Samsung Pay?

200

How many months can you unenroll of the 2-step verification?

What is 12 months.

300

How many transactions can be conducted per month?

What is 30?

300

What is the mobile deposit check limit?

What is $50,000.00 per business day?

300

How can digital wallets be used?

What is purchase items online, mobile applications, and in physical stores by POS terminals?

300

Which team can enroll the members into Voice ID?

What is Contact Center Team.

400

What is NFCU Zelle support number?

What is 888-842-6328?

400

What is the number of checks that can be deposited into a personal account in one business day?

What is 10?

400

What are ways that digital wallets will do two-step authentication?

What is verification through the use of a password, thumbprint, or preset PIN 

400

When accessing ATS, what is the member prompted for when gaining access to automated response system?

What is the last four digits of an active debit card, CUCARD, or credit card.

500

Which US area code phone numbers are invalid for Zelle?

What is 

  • Area Codes: 684, 671, 670, 787, 939, 340.
500

How long does the mobile deposit advise you to hold onto the physical check after the deposit goes through?

What is 5 days?

500

How are digital wallets a safe and secure way of conducting transactions?

What is randomly assigned digital account numbers that are generated for each card in a digital wallet and this is what is transferred to the merchant.

500

What is the difference between Online banking and ATS?

What is online banking allows you to access their accounts on the internet and/or mobile apps. ATS allows you to access accounts on the telephone.

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