PC
When installing any expansion card, what is the first thing that you should do?
Shutdown and remove power
A user installing a printer can connect it to which of the following ports? (Select FOUR).
A. PS/2
B. VGA
C. DVI
D. USB
E. FireWire
F. Serial
G. RJ-11
H. Parallel
D. USB
E. FireWire
F. Serial
H. Parallel
How many layers are in the OSI Model?
A. 9
B.6
c.57
D. 7
D.7
A technician is setting up a computer that was shipped. After everything is plugged in, the computer will not turn on. Which of the following should the technician do FIRST to identify the issue?
A. Check for physical damage on the computer.
B. Search for a solution on the Internet.
C. Reference the manufacturer’s documentation.
D. Ensure the power supply is set at the correct voltage.
D. Ensure the power supply is set at the correct voltage.
Which Raid type are treated like a single drive?
A.RAID0
B. RAID1
C.RAID10
D. RAID5
A.RAID0
By default, which of the following types of operating systems can automatically detect a user’s location while the user is traveling in a bus?
A. Server
B. Desktop workstation
C. Virtual server
D. Mobile
D. Mobile
Which of the following are examples of keyboard connectors? (Select TWO).
A. USB
B. RJ-11
C. Serial
D. FireWire
E. PS/2
A. USB
E. PS/2
Which layer of the OSI Model deals with physical connection?
A. Layer 1
B. Layer 6
C. Layer 3
D. Layer 5
A. Layer 1 - Physical
Ann, a user, reports that her computer was working this morning, but now the screen is blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not fix the problem. Which of the following is the cause?
A. The monitor power cable is unplugged.
B. The video cable has become disconnected.
C. The video driver is not installed.
D. The operating system has encountered a stop error.
E. The screen saver has activated.
B. The video cable has become disconnected
Which storage type does not exitst?
A. DVD +R
B. BD-R
C. BDXL
D. DVD -RW DL
D. DVD -RW DL
A user had to replace the hard drive in a computer. The user would like to install the games that came with the computer but were not installed as part of the initial OS setup wizard. The user can install the games by performing which of the following?
A. Schedule automatic updates.
B. Enable installed OS features.
C. Update hardware drivers.
D. Reinstall productivity applications
B. Enable installed OS features.
A user is browsing the Internet when suddenly a threatening message appears on screen demanding a payment in order to avoid the system being disabled. Which of the following BEST describes this type of malware infection?
A. Ransomware
B. Adware
C. Spyware
D. Virus
A. Ransomware
Generally, it is used to connect external storage devices to servers but make them believe that the storage is attached directly. The technology used to accomplish this is known as Fiber Channel.
A. CAN
B. SAN
C. VPN
D. ASDN
B SAN - Storage Area Network
A user working on a laptop notices the mouse cursor frequently moves to random locations in a document while typing. Which of the following should the user do FIRST to help resolve this issue?
A. Ask tech support for help.
B. Reboot the laptop.
C. Turn off the touchpad.
D. Reconnect the mouse.
C. Turn off the touchpad.
What isn't a feature of SSD?
A. Faster Data Access
B. More Power Usage
C. Durability
D. Lower Access Times and Latency
B. More Power Usage
Which of the following components provides the FASTEST medium for hosting and storing an operating system?
A. Blu-Ray disc
B. 7200RPM HDD
C. SSD
D. DVD-RW
C. SSD
Which of the following security threats occurs when a user receives an email from an illegitimate source asking for login information?
A. Hacking
B. Phishing
C. Spam
D. Cracking
B. Phishing
Which of the following are examples of Bluetooth Technology? (Choose all that apply)
A. Smartphone
B. Laptop
C. Tablets
D. Wearable technology
All of the above
A user with an outdated operating system is consistently browsing sensitive websites such as banking, email, and corporate intranets. The Internet browser of choice is one that has already lost patch support and is not updated anymore. Which of the following actions wiill remedy this situation?
A. Uninstall all unused browser extensions and toolbars to help reduce risks.
B. Convert the user’s account to an admin level account, to provide better overall security.
C. Move to an alternate browser that still has consistent security update support.
D. Install multiple anti-malware and firewall products to harden the computing experience.
ll remedy this situation?
C. Move to an alternate browser that still has consistent security update support.
Which RAID configuration has 3 or more drives?
A. RAID 1
B. RAID 5
C. RAID 0
D. RAID 10B.RAID 5
Which of the following best describes the BIOS?
A. Firmware contained on a ROM chip
B. The first code run when the computer starts up
C. Volatile and requires a battery to maintain its memory
D. Program contained in the Master Boot Record (MBR)
A. Firmware contained on a ROM chip
When connecting a printer to a network, which of the following is needed to complete the process? (Select TWO).
A. IP address
B. User's password
C. Computer’s name
D. Subnet mask
E. HTTP port
F. Fax number
A. IP address
D. Subnet mask
Which best describes a Connection established between more than two devices?
A. SOHO Network
B. Main
C. Multipoint
D. Unicast
C. Multipoint
A user reports an inability to access the Internet on a new SOHO router. On further investigation, a technician notices that the wireless network is not visible. Which of the following is the MOST likely cause?
A. SSID broadcast is disabled
B. Wireless password has changed
C. Firmware update is required
D. WPA2 is enabled
A. SSID broadcast is disabled
Which of the following storage methods provides the HIGHEST redundancy and availability?
A. Cloud-based storage
B. Storage Area Network
C. Locally attached storage
D. Network Attached Storage
A. Cloud-based storage