Internet Basics
A giant network that connects computers and devices all over the world so people can share information
Should you share your password with someone who calls you on the phone asking for it?
No — never share your password over the phone. Legitimate companies will never ask for it
What is an email?
A digital message sent over the internet — like a letter but electronic
What is RentCafe used for?
An online portal where residents can pay rent
Name one service your community life coordinator can help connect you to.
Food pantry, mental health services, employment referrals, in-home aide, or SmarTrip sign-up
What device do most people use to go on the internet at home?
A smartphone, tablet, or computer/laptop
What is one sign that an email might be a scam?
It asks for personal info, has spelling errors, comes from a strange email address, or pressures you to act fast
What do you need to send someone an email?
Their email address and an email account of your own (like Gmail or Yahoo)
What do you need to create a RentCafe account?
Your email address and the property code or invitation from your property management
What DC agency can help you find a job or job training?
DC Department of Employment Services (DOES) — does.dc.gov or (202) 724-7000
What is a website? Give an everyday example.
A page on the internet you can visit — like Google, YouTube, or your bank's site
True or false: It's safe to click any link sent to you in a text message.
Answer: False — only click links from people or companies you know and trust
What is a text message?
A short written message sent from one phone to another
Where do you go on RentCafe to pay your rent?
Go to ParkMorton.com and on the right corner click the button that says "Residents"
What number do you call for a mental health crisis or referral in DC?
Department of Behavioral Health or DBH Access Helpline: 1-888-793-4357
What does it mean to 'search' something online?
Typing words into a search engine like Google to find information on the internet
What should you do if a website or pop-up says you've won a prize and asks for your info?
Don't enter any info — it's most likely a scam. Close the page
If you get an email from someone you don't know with a file attached, what should you do?
Don't open the attachment — delete the email or check with someone you trust first
What is autopay on RentCafe and what's one benefit?
Autopay automatically pays your rent on a set date each month — helps avoid late fees and missed payments
What is MetroAccess and who is it for?
A door-to-door transport service for residents with disabilities who can't use regular Metro or bus
What is Wi-Fi and what is one place you can find free Wi-Fi?
Wi-Fi lets your device connect to the internet without a wire — free Wi-Fi is often available at libraries, coffee shops, and community centers
What is one way to make your online accounts more secure?
Use a strong password that's hard to guess, and don't use the same password for everything
What does it mean to 'forward' an email?
ending an email you received to someone else
You log into RentCafe and your payment didn't go through. What's one thing you should check?
Answer: Make sure your bank account or card info is correct and up to date, and that you have enough funds
If you need help getting food, what DC resource can your coordinator refer you to?
Local food pantries or DC Central Kitchen — find them at dchungersolutions.org