Where does it go?
Someone returns an item to you noting it is broken, upon inspection this loan program item has clear physical damage.
Put it on the damaged equipment shelf (In the closet for IC and idk for WTC)
AND log a ticket about it
DMS
DMS
This printer isn't working right. Where will I tape the out of order sign?
On the release station, covering the card swipe point.
This fully prevents people from trying to use the printer, whereas signs on the front of the printer may not be noticed.
Recite how you would answer the phone
Hello this is Digital Media Services at the Lakeshore (or Watertower) Campus of Loyola, how can I help you?
(You should mention Digital Media Services (not DMS, most people won't recognize that acronym), and some form of asking what the client needs)
You were walking around doing rounds and found someone's charger abandoned in an outlet.
Take it to lost and found for your location!
For IC- the IC1 desk
For Corboy 608- the Library desk
and in any other building, look for a main central desk to hand it off and report it.
You changed a toner and now have an empty toner container
If you are running late for a shift, when is the best time to let supervisors know?
AS SOON AS YOU KNOW YOU WILL BE (or might be) LATE.
Not the minute the shift starts, and certainly not after, ideally always let us know before. Which is usually possible unless you sleep into the start time
Under this BLUE tab on a Resource Type's page, you can view a calendar of upcoming reservations and active checkouts.
What is the Availability tab?
You changed a poster roll, and now have a big empty cardboard box
Large boxes should be broken down and placed for recycling pickup in the alcove by the RBUX machine on IC1, near men's bathroom.
Large boxes take up too much space in the little blue bins, we can do better.