Jargon part 1
What is the system that is replacing team called? Double points for the full name.
DACBS (Data Action Core Banking System)
What is the new terminology for a knockout?
Reversal
Who is the best seed coach in Toni's region?
Teeghan
What months do we hope we can go live?
November 2022
What will be a benefit for us with open banking?
Easy for customers to make decisions about their banking needs
What is the support program designed to help internal and external customers post migration?
Hypercare
What is a cheque that has clearance time called?
Transit
How many seed coaches do we have among greater bank if we need support?
140
What is a benefit of the new screens and how can it help us?
Can have promapps open and the new system so we don't have to click in and out. Can read and follow a process. (Open for other answers that can be accepted too)
Where can we find the bank transformation map?
In evi under hubs, bank transformation, support resources
Easy pay and easy bpay will remain under the same name in the new system?
No, will be called auto transfer instead
What is a cheque that clears immediately?
Cheque in cash
Where is the first place you go to prior to asking a seed coach for help?
Evi and pro maps
When should we start being able to have a play around/be trained with the new systems?
From September after Techfest
The new CRM is only for existing customers? True or false?
False, we can capture non customer details and set follow ups
What does RAID stand for?
Risk, Action, Issues, Decisions
What does CRM and RIM Stand for?
Customer relationship manager and Relationship information manager
How many new promaps have been/have to be created?
1300
Do i have to select pay as an OSKO for payments under $5000 on the new mobile app?
No, Payments under $5000 will automatically leave the account as an OSKO payment.
What does BVT stand for and why is it so important?
Business verification testing and it is important as it tests all of our systems for errors/glitches and risks before it goes live
What is CAMAN used for?
What is the screen that summarises customer information called?
Member Account Summary
What does SEED stand for?
Support, Enable, Empower, Develop
What is the keyboard shortcut to make your tab on the new screens go left or right?
The funny windows key and either left or right arrow
What are the 5 steps of the customer journey? (All begin with the letter E)
Enter, Entice, engage, extend, exit