ATM/ONEVIEW
Fill in the blank: Oneview should be used as the _____ _____ of reference to assist members
First point
What is the maximum amount for a M2M transfer?
$5,000
Which tab on USD allows you to see if a member has authorized users on their NFO?
Member profile (under relationships)
What note do we leave on the members account when giving them the $5 mobile voucher?
UAD Member level note with no expiration
"Member received dp in branch voucher."
ASAC
Account Shutdown and Compromise
True or False? Members can transfer between accounts at the ATM
True
True or false: The move money option is available on both the mobile app and online banking.
True
True or false: The deposit check feature is available for both mobile and online banking?
False
Whats the Mobile deposit Dollar Limit per business day?
$50,000 for both Personal and Business
HELOC
Home Equity Line of Credit
This is the maximum amount that a member can withdraw from the ATM per a day
$1,000
What is the service called that allows members to set up Direct deposit directly via the NFCU APP
Truv Direct deposit.
What feature in NFO allows members to
Earn up to 15X points or 15% bonus cash back
when they shop using their Navy Federal credit card?
Member Deals!
True or False: Members who open an account in branch must wait 30 days before they can use mobile deposits
False.
Eligible members enrolled in Online and Mobile Banking may visit the branch within 30 days of establishing membership to be enrolled in mobile deposits via the "Quick Enroll" function in UAD.
PNAT
Promissory Note Administration Tool
If a member comes in the branch requesting to exchange funds disbursed from the ATM, team members must use which function in Encore?
Cash Exchange
What Bureau's report do members view when viewing the Credit Confidence Dashboard?
TransUnion
True or false: Members cannot make a transfer into a CLOC that is frozen via Online or Mobile Banking.
True (transfer has to be done via USD)
What is the proper endorsement for check mobile deposits?
For Mobile deposit only at NFCU.
There are alternatives but they are NOT to be shared with members.
MORE
Membership Onboarding Reimagined Experience
What is the maximum number of bills that the ATM will dispense at once?
40 bills
What service in the NFCU app allows members to learn more about investing and set up an investment account?
Digital Investor
What are the requirements that must be met when creating a new password for NFO/mobile banking?
One capital letter, one number, one special character, 10-32 characters, no blank spaces
What is the cutoff time for mobile deposits to be approved same day?
Monday - Friday at 3pm PST.
Unless it's a holiday
ePASS
Electronic Payment and Settlement System