Emotion Basics
This word describes the ability to notice what you feel:
Thinking
Awareness
Knowing
Awareness
Rude behavior is often a learned:
A) Gift
B) Response
C) Talent
D) Emergency
B) Response
Coaching isn't about giving instructions - its about helping someone see their situation in a new:
Way/Perspective/Light
Emotional regulation means you can manage your emotions instead of your emotions managing:
You
Extroverts usually recharge their energy by being around
People
This is what you do when you put a label on your emotion (ex: "I'm frustrated")
Naming it or acknowledging it
People act in ways that make sense to them, even if it doesn't make sense to:
Others/someone else/you
True/False - Coaching should only happen when someone is about to be fired
False
Which of these is a sign someone is NOT regulating emotions well?
A) Staying calm under pressure
B) Taking feedback without blowing up
C) Overreacting to small problems
D) Listening before responding
C) Overreacting to small problems
Introverts usually recharge their energy by being
Alone
The ability to accurately name what you are feeling is called what?
Emotional Intelligence
Knowledge
In touch with your feelings
Emotional Intelligence
Which emotion is most helpful when dealing with a difficult coworker because it helps you ask questions instead of reacting?
A) Curiosity
B) Annoyance
C) Ignoring them
D) Rage
A) Curiosity
Coaching is meant to support growth BEFORE a problem gets out of _____
hand/control
Which emotional skill helps you bounce back after stress or a bad day?
A) Emotional resilience
B) Emotional weakness
C) Emotional confusion
D) Emotional laziness
A) Emotional resilience
Agreeableness means a person is more likely to be:
A) Cooperative
B) Aggressive
C) Suspicious
D) Detached
A) Cooperative
The most common emotion people respond with when they are hurt, scared or embarrassed is:
Sadness
Joy
Anger
Anger
This is the ability to deal with someone annoying without snapping:
A) Tolerance
B) Weakness
C) Boredom
D) Confusion
A) Tolerance
Coaching focuses on mindset and attitude, not job
A) Title
B) Salary
C) Rank
D) Shift
A) Title
Which emotional skill helps you shift quickly and adapt in the moment?
A) Emotional denial
B) Emotional agility
C) Emotional boredom
D) Emotional avoidance
B) Emotional agility
Someone who acts quickly without overthinking is often described as:
A) Spontaneous
B) Bitter
C) Quiet
D) Nervous
A) Spontaneous
What is a good example of emotional literacy?
A) Saying "I'm fine"
B) Saying "I'm upset because I feel ignored
C) Avoiding a conversation
D) Yellin to prove your point
b) Saying "I'm upset because I feel ignored
What emotion helps you set boundaries and speak up when someone crosses a line?
A) Shame
B) Indignation
C) Sadness
D) Joy
B) Indignation
Real change usually starts where?
A) In the supervisor's office
B) Within yourself
C) In policy
D) On a day off
When emotions run high, the part of the brain used for login and decision-making usually does what?
A) Works faster
B) Shuts down
C) Gets stronger
D) Doesn't change
B) Shuts down
A person who stays calm and steady under stress is often described as
A) Dramatic
B) Chaotic
C) Loud
D) Stoic