HR Policies
Under the Workplace Violence Prevention Program, Policy No. 10.16, what is the main purpose of this policy?
It's to prevent workplace violence and, if it occurs, ensure it is addressed appropriately with necessary supports.
What can employees use ADP for?
Login & Logout, viewing pay stubs, tax forms, and requesting time off.
What does EMR stand for?
Electronic Medical Record.
What is the primary role of the IT Help Desk?
To assist employees with technical problems.
What is the purpose of the “Quick Links” section on the intranet?
To provide fast access to commonly used resources.
According to the Confidentiality Policy, Policy No. 2.05, employees have an obligation to maintain the confidentiality of agency information which may include but is not limited to?
Employee files, client files/reports/assessments, proprietary Dilico information, operational information, and Board of Directors information.
True or False – Employees can only access ADP from their work computer.
False (you can access from any computer or mobile app)
Which documentation format should be followed when charting in the EMR?
FDARP
True or False – IT Help Desk only helps with hardware issues.
False
Where can employees go on the intranet to access standard forms such as mileage or travel?
Forms
Under Roles and Responsibilities, Policy No. 10.01, what is the employee’s responsibility if an accident or occurrence happens at work?
To report in the prescribed manner any accident or occurrence that caused injury to themselves or another person
What type of personal details can employees update themselves in ADP?
Address, phone number, emergency contacts, and direct deposit info.
What type of information is stored in an EMR?
Client demographics, medical history, medications, notes, test results.
What should you provide when reporting a technical issue?
Detailed description, error messages, and contact info.
Which section highlights Dilico’s services across different areas of care?
Integrated Services
According to the Code of Conduct Policy, Policy No. 2.01, employees are expected to follow broad standards of behavior. What are some examples?
Treating clients with dignity and respect, recognizing their unique differences, acting professionally, and refraining from disrespectful, dishonest, deceitful, immoral, fraudulent, or illegal behavior.
Who should you contact if you cannot access your ADP account?
The IT Help Desk
What is another way to open a client’s chart besides typing their number?
CTRL+1
Which system does the IT Help Desk use to track and manage requests?
Ticketing system.
What is the purpose of the Dilico intranet?
To give employees easy access to resources, updates, and tools in one place.
Under the Conflict of Interest Policy, Policy No. 202, a conflict of interest involves breaches of ethical standards that do what?
Jeopardize the employee’s ability to act in the best interest of the agency, interfere with job responsibilities, and potentially involve inappropriate or unlawful activities.
What information does ADP’s “Time Off” section provide?
Vacation balances, sick time, and leave requests.
When completing an encounter form in the EMR, what information must be documented?
The date of visit, location, issues addressed, and services provided.
What should employees do before calling IT Help Desk for a minor issue?
Try simple troubleshooting steps (restart, check cables, etc.).
Where can you find the collective agreement on Dilico Intranet?
Labour Relations - Unifor 229