Salesforce
True or False: A contact and account is never needed on a case
False
How many points on the PO should we validate?
For 300 bonus points what are they?
5 Points
Company info, Shipping, PO info, Items, Total
True or False: When unsure of tax jurisdiction pop up in email, we select any
False- Per guide we select the TOP OPTION
What is Grainger's catch phrase
For the ones that get it done
True or False: We should never touch the subject line
True
If DOCK DATE states 06/18 and the item has a 1 DAY lead time what day should we hold stock for
06/17
What does the R means in the shopping cart icon
Restricted from Sale – Controlled Goods
200 Bonus points- Give example of when this may pop up
How many kids does Collin have
2 !
When reassigned a case to another department in salesforce what is the status we leave the case in?
Unassigned
If the PO document states PO must show on invoice, cartons, and packing slip where do we enter the po?
Somewhere in the SHIP TO field
Bonus 100 points- Where do we put it if there is no room in the SHIP TO?
Where do we search for POs before processing the order
Order tab> Document No & PO No
What question can you never say yes to?
Are you asleep?
True or False: If there is a suggested case we should continue without checking on it.
False
BONUS (extra 200 points): What should you do next?
True or False: Matching TOTALS to SOE is not important
False
True or False: Only change carrier when customer will provide collect number or is paying for expediting
True
What is red and smells like blue paint?
Red paint