The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
100
What is influence?
The power to sway or effect change on other people
100
List 3 things that build trust
Following through
Not gossiping
Being reliable
Supporting the team
200
What is the most important rule of brainstorming?
There are no wrong answers.
OR
Respect each other
200
What does I + R = O stand for and what does it mean?
Incident + Response = Outcome. You can influence the outcome of an incident by the way you respond to it.
200
List 5 things that should go on an agenda
- Venue - Time frames
- Time - Presenters
- Date - Purpose of meeting
- Topics - Attendees
- Chair
- Minute taker
200
What is the difference between manager and a leader
Managers have positional power (delegate / budget / planning / work flow)
Leaders have personal power (influence / support / teach / inspire)
300
What is an affinity diagram?
Links all of the answers to brainstorming into groups where there are natural connections
300
Name the four birds that represent personality types in the Hershey Blanchard Interaction model
Peacock, Dove, Owl, Eagle
300
List 4 things a chair is responsible for during the meeting
- ensuring agenda is followed
- keeping to time frames
- Making sure that everyone has a say
- Handling any conflicts
300
What are the organisational values of SESLHD?
Collaborate
Openness
Respect
Empower
400
Name 3 of the thinking hat colours and what thinking process each represent
Blue - process
Black - caution
Red - emotions / gut feeling
White - facts / data
Yellow - optimism / benefits
Green - creative / out of the box thinking
400
How do you de-escalate emotion when you are dealing with an angry person
First listen and let them vent. Show them empathy. Only when they deescalate can you look at solutions.
400
List 6 things that might trigger an emotional response in workers and 6 emotional responses that may be triggered
Work load Anger / outburst
Fear Withdrawing
Not being appreciated Resignations
Being excluded Moodiness
Incompetence Headaches
Bullying Illness
400
List 3 learning opportunities for an eagle?
Have more empathy
Let others lead
Take a softer approach
500
Who created the 6 thinking hats
Edward De Bono
500
What are the 4 aspects of Emotional Intelligence as listed in your learner guide and assessment
Self Awareness, Social Awareness, Self Management. Relationship Management
500
List and describe 4 legislations or organisational policies regarding communication and / or workplace relations
Anti - discrimination
Privacy
Harassment and Bullying
EEO
Code of conduct
500
List 3 of the values this group came up with as part of your assessment
Respect
Open and transparent communication
Support
Integrity