A new customer acquisition that has been submitted to Direct Energy
What is an Enrollment?
100
A month-to-month, no-term plan without an early cancellation fee, so customers are not locked into a plan for a specific period of time.
What is a variable rate plan?
100
The scripted sections that include regulatory required questions and statement.
What is the enrollment script?
100
I am the payment system that allows customers to make payments online.
What is the Online Account Manager?
200
This contains information about a customer and premise that are tied together.
What is an Account?
200
The two different types of enrollment are:
What is Move-in and Switch?
200
I will always start with a "v".
What is a variable rate?
200
The type of account for which a customer is applying
What is Account Type?
200
The three ways a customer can make a one time payment:
What is Interactive Voice Recognition (IVR), Online Account Manager(OAM)
Pay my Bill.
300
The amount of electricity a customer uses in a billing period is also called usage.
What is Consumption?
300
Customer is requesting power at a new location or wants to have power at their existing location transferred to his/her name.
What is Move-in?
300
A price plan that provides customers with a single, fixed price per KWH for a specific period of time.
What is a fixed rate?
300
A user friendly enrollment tool that guides a CSP through the Enrollment process.
What is the Acquisition Engine?
300
Customer can make payments using a...
What is a Visa, MasterCard, Amex, Discover, Debit Cards, Checking or Savings?
400
The Company responsible for the electrical lines and meters.
What is the Transmission and Distribution Utility? (TDU)
400
Customer pays in advance to be able to use electricity.
What is pre-paid enrollment?
400
A flat fee that ranges between $100-$300.
What is Early Termination Fee?
400
Used for residential customers only. From a bank guaranteeing a buyer's on time payment.
What is a Letter of Credit? (LOC)
400
The function you will use to collect the customers deposit if they decide to pay for it while on the phone with you?
What is the Pay my Bill Function?
500
Energy used and consumers are charged in cents per this unit of measure.
What is kWh? (Kilowatt hour)
500
Every Customer will receive this in the mail. It includes documents such as their terms and conditions of service, a pamphlet entitled "Your Rights as a Customer" and an Electricity Facts Label.
What is a Welcome Kit?
500
Customers who sign up for this will have the benefit of:
Guaranteed price protection against market volatility for a specific period of time.
Improved ability to plan and budget energy costs.
What is a fixed rate plan?
500
A Single Family Home or an Apartment is considered a...
What is Premise Type?
500
If a customer has never used OAM they will be required to do this first.
What is Register for an account? (First Time user link of icon)