B
TRUE or FALSE: D2C money transfers handling is the same as D2B?
True
Can we apply changes to D2C?
No. We cannot apply changes to D2B, D2C or Direct to Wallet money transfers
Is APN a Jargon?
Yes! We should not use the term APN to the customer
What is APN?
Account Payout Network
What is D2C?
Direct to Card
What state always shows for D2B, D2C, Wallet money transfers?
Payout
What is SREJ00?
Receiver’s personal or bank details were incorrect, account is closed or temp blocked, account is not personal account or exceeding limits and A potential issue on your receiver’s bank end.
What should we click if we see the word “Rejected”?
We need to click the APN Reject Reason
What is SREJ01?
A potential processing issue or a technical issue on the receiver’s bank end.
What is SREJ02?
Receiver’s account identified as a business account.
What is SREJ04?
The recipient’s name does not correspond to the name associated with the bank account
What is SREJ06?
The receiver’s bank details are incorrect.
What is SREJ09?
The receiver hasn’t completed the one time registration process with us
What is SRRJ10?
Duplicate money transfer
What is SREJ11?
Receiving limitation decision
What is SREJ12?
Rejected as per WU request
What is SREJ14?
The receiver’s bank does not allow international transfers
What is SREJ15?
A potential processing issue or a technical issue on the receivers bank end.
What is SREJ16?
Mismatch between the currency selected by the sender and the one associated with the receiver bank account
What is the reason why the direct to card is not available in the delivery service option?
Because not all countries are allowed to do D2C transfer.
Is direct to card option available to other countries?
No. The availability of D2C service in the receiving country varies based on sending channel
Is GoTyme Bank can receive funds from WU?
Yes.
What is APN Reject Reason?
Conformed by letters and numbers.
What is DOA?
Date of Availability
What scripting should we provide if it’s within 72 hours from the Latest DOA?
Your money transfer with the tracking number (MTCN) is complete. The expected settlement date is (provide the latest DOA date). Please note, the funds may be depositied instantly on the same day, or within 2 bdays. This depends on the receiving bank rules. Sometimes, it may take a bit longer due to weekends, holidays or bank policies.