Systems
The system we use to track time and send calls to your phones
What is Quemetrics?
The leading 3rd party provider in the alcohol beverage industry.
What is Direct Wines
An Offer to join a Wine Club at a discounted price.
What is a recruitment offer?
Club where members will always receive at least 40% off.
What is the Mystery Case Club?
By selecting the product search tab.
How do you begin searching for a product?
The chat program that we use.
What is spark?
The founder of Laithwaites.
Who is Tony Laithwaites?
The number needed to place any orders.
What is an offer code?
A wine club where customers receive rapid reward points.
What is Southwest Airlines?
A combination of numbers and/or letters that identify a product.
What is an item code?
The remote desktop that we use.
What is VMware?
Laithwaites, WSJwine, Virgin Wines and Macy's Wine Cellar.
What are Direct Wines Brands?
The Guarantee placed on every order.
What is 100%?
A wine club that offers music pairings and playlist suggestions.
What is Virgin Wines?
By entering the name or item number of the wine.
How do you search for a specific wine?
The system that we use to place orders.
What is Grapevine?
National Geographic Wines of the World, TCM Wine Club and Better Homes and Gardens Wine Club
What are 3 of our co-branded partners?
Direct mail, Web ads and Email.
What are 3 ways that direct wines markets.
A wine club that provides special bottles based on classic movies and actors?
What is TCM Wine club?
Product type, Country, Grape, Wine style.
What are filters?
The database that provides an overview of training details that will help answer questions.
What is Sharepoint/KB?
The number one type of wine our customers purchase
What is red wine?
Where is the offer code in a mailed offer.
What is just above the customers name on his address?
A wine clubs whose slogan is "Taste your way around the world"
What is National Geographic Wines of the world?
A way for customers to purchase at least 12 bottles of the wine of their choice and still get discounts.
What is mix and match?