Ontime Delivery
Problem Bucket
Acknowledgements
Document Repository
Discontinued Items
100
Friday
What day is the Ontime Delivery report udated?
100
The Merchandise Specialist
Whose responsibility is it to follow up on the CSC Validation Problem orders?
100
Two days [48 hours]
What is the time frame an order should be acknowledged by the vendor?
100
Product information has a line shown through it
What is discontinued product and how is it identified?
100
Substitute item and pricing.
What information should you request when a vendor advised you of a discontinued item?
200
P.O's with an original estimated ship date and are due to ship the following week
What information can be found on the Ontime Delivery report?
200
Daily
If an order is in CSC Validation Problem status, how often should you follow up on it?
200
Open a problem code, notify the club and promote the order to "open" status
When the vendor notifies you of a discontinued item while the order is in awaiting acknowledgement status what should you do?
200
Supplier Direct Information
What is not information that is available on the Document Repository
200
Include the substitute model and pricing
When you advise a club of a suggested substitute , you should?
300
Open a back order code so weekly follow up can be done.
What should the specialist do if the ship status is beyond 2 weeks of the original/estimated ship date?
300
Check for unfocused messages from the club
Why it is imperative to check all orders in the problem bucket daily
300
The "T:/" drive; project score; Merch Services
Where is the Aging Acknowledgement report found?
300
Updates Tab
Where are the Daily Discontinued's found on the Document Repository?
300
Daily
How often should you notify catalog of discontinued items?
400
Orders that are received, invoiced or closed
Which orders does the report pick up?
400
To ensure order accuracy after corrections are made
What is the purpose of re-proofing and re-calculating the order prior to releasing to funds sweep?
400
The pricing changed the entire order by more than 10% or $100.00.
When is it necessary to have the vendor place an order on hold?
400
Loaner Sample availability can be found here
What can be found under Manifests/Fabric Lists?
400
Eliminate price checks. Ensure order will close. Proper billing and refunding
What is the purpose of updating the AS400 of changes to the T.OP.S. order?
500
Use the escalation process
If a response is not received from the supplier in the timeframe needed, what should the specialist do?
500
To preserve service aging reliability
Why should you assign a follow up code when an order is placed in Validation problem status
500
Always notify the club of the altered price and the reason
When notified of a price variance by the vendor at the time of acknowledgment, what should you do?
500
Index, Audit, Direction Updates, Direction Materials can be found here
What is the Direction Tab?
500
Discontinued after vendor acknowledgment
What is the code that should be opened when you are notified of a discontinued item after vendor acknowledgment?
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