Equipment
Packages/Channels
Premiums
Sports
Billing
100
What device allows you to record up to 5 programs at once?
Genie ACE 2.0 > Equipment > Features & Benefits > Genie Selling Points
100
When switching from the Premier channel package to the Choice package, what channel(s) do you gain?
CCTV News, 2053/2119 (Package Compare Tool)
100
What package contains all of the main premium channels as part of the base rate?
Premier package ACE 2.0 > Programming > General Market Packages, or Package Compare Tool
100
Which Premium Sports Package gives you the ability to track up to 20 of your favorite players?
NFL Sunday Ticket (Sports Sales Tool)
100
What are the minimum and maximum number of days an account can be suspended?
Minimum 30, maximum 180. BGI > General Inquiries > Suspend > Suspend How-To (Most Accounts)
200
What are the three segments of customers that we offer Dynamic Equipment to?
Basic, Emerging, Advanced ACE 2.0 > Equipment > Dynamic Equipment Offers
200
What's the name and cost of the top channel package offered by DIRECTV?
Premier, $144.99 (Package Compare Tool)
200
This premium package's channels are located on channels 515 to 523.
Cinemax ACE 2.0 > Programming > Cinemax Premium Package Entertainment Tool
200
Which sport kicks off their season in October and ends in April, and what package(s) do we offer for this sport?
Basketball; NBA League Pass (Sports Sales Tool)
200
How many billing statements can a customer view or print from the DIRECTV website?
24 statements. ACE 2.0 > Billing > Bill Statement
300
What distributes a signal from the satellite to all compatible receivers connected to the dish?
SWiM ACE 2.0 > Equipment > Upgrades (USC Equipment) SWiM - Single Wire Multi-Switch
300
What channel package offers the Iglesia ni Cristo channel and what is the channel number?
Basic Choice Int'l, Channel 2068
300
How many total channels come with the HBO premium package?
10 channels ACE 2.0 > Programming > HBO Premium Package Entertainment Tool
300
With which Premium Sports Package are you able to receive up to 40 HD games every week during the regular season?
MLB Extra Innings (Sports Sales Tool)
300
What are the three ways a customer can receive their bill?
Paper bill, paperless bill, online bill (DIRECTV.com) ACE 2.0 > Billing > Bill Statement
400
How many more hours of recording does the Genie have than the DVR?
100 hours more TEC > Troubleshooting > Whole Home DVR > Whole Home DVR Offers > Whole Home DVR vs. Genie
400
How many channel(s) do you lose when you switch from the Xtra package to the Ultimate package?
CCTV News, 2053/2119
400
How much is the premium disconnection fee, and when is it charged?
$10, when a premium service is removed within 30 days of adding it. ACE 2.0 > Billing > Premium Services Disconnect Fee
400
There are two sports available for a single monthly fee in one of our offered Premium Sports Packages. What are those two sports?
Soccer & Rugby (Sports Sales Tool)
400
If you click the "View Bill" button in RIO, does it show you an exact, identical copy of the customer's bill?
No. The image in Rio will be an electronic version of the customer's bill, which is nearly identical to what the customer sees. ACE 2.0 > Billing > Bill Statement > Bill FAQ
500
What feeds power to the dish heater to prevent ice/snow build-up?
A low-voltage cable TEC > Equipment Info > Dish Heater
500
Name six (6) languages we have A La Carte Programming (WorldDirect) in.
Portuguese, Tagalog (Filipino), Russian, Vietnamese, Chinese (Cantonese/Mandarin), Korean (DIRECTV Product Tool)
500
How many channels offer HD service with the Starz Network? How many are all-HD and how many are SD/HD?
9 total; 3 all-HD, 6 SD/HD Entertainment Tool ACE 2.0 > Programming > Starz Super Pack
500
NHL Center Ice broadcasts the Hockey season for how long?
4 months (Sports Sales Tool)
500
What code is used when crediting a late fee?
110 - Fee Credit BGI > Billing > Fees > Late Fees
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