PERKS AND ESCALATIONS
A NEW PROGRAM FOR RESIDENTIAL DIRECTV CUSTOMERS
DIRECTV PERKS
RISING STAR TENURE
0 TO 2
THE PROGRAM IS AVAILABLE TO WHICH DIRECTV SERVICES?
DIRECTV VIA SATELLITE AND DIRECTV VIA INTERNET
THIS EARNING OPPORTUNITY IS PAID OUT ON EVERY 15TH OF EVERY MONTH
MONTHLY ON TIME BILL PAYMENT
CUSTOMERS CAN USE THIS TO CHECK FOR ADDITIONAL DETAILS
DIRECTV INSIDER
A-LISTER TENURE
2 TO 5
ARE AT&T EMPLOYEES AND RETIREES ELIGIBLE FOR THE PROGRAM?
YES, AS LONG AS THEY HAVE A QULIFYING SUBSCRIPTION
WHAT DO CUSTOMERS USE TO SIGN IN TO THEIR PERKS ACCOUNT?
DIRECTV CREDENTIALS
50 TOKENS CAN BE REWARDED AS?
ENTRY TO SWEEPSTAKES OR INSTANT WIN
WHAT DO WE FOLLOW PRIOR TO ESCALATING CUSTOMMER CONCERNS?
BAU PROCEDURES AND ATTEMPT TO ASSIST
SUPERSTAR TENURE
5 TO 10
DIRECTV VIA INTERNET ELIGIBLE ACCOUNT TYPES:
CONTRACT LEASE (VIA INTERNET), CONTRACT (VIA INTERNET), CONTRACT
HOW CAN CUSTOMERS ADD THE APPLICATION TO THEIR HOME SCREEN?
LOGIN TO THE DIRECTV PERKS SITE USING THE MOBILE DEVICE IN ORDER TO ADD
THIS EARNING OPPORTUNITY IS PAID OUT IMMEDIATELY WHEN GRADUATING TO THE NEXT TIER
PERKS TIER GRADUATION
WHAT DO WE TAKE WHEN ASSISITNG CUSTOMERS REGARDING PERKS?
OWNERSHIP, DO NOT TRANSFER TO LOYALTY
ICON TENURE
10+
RECONNECTING CUSTOMERS CAN ACCESS THEIR PERKS ACCOUNT BY?
RECONNECTING USING THE SAME ACCOUNT NUMBER
1000 TOKENS CAN BE REWARDED AS?
$20 EGIFT CARD OR BRANDED 12 CAN BACKPACK COOLER
WHEN AN ISSUE IS ESCALATED TO THE PERKS BACKOFFICE, HOW MANY DAYS DOES IT TAKE FOR THE CUSTOMERS TO BE CONTACTED?
3 DAYS
HOW MANY HOURS DOES IT TAKE UP FOR NEW CUSTOMERS TO BE RECOGNIZED BY THE DIRECTV PERKS WEBSITE?
72 HRS
NAME 5 (FIVE) CURRENTLY NOT ELIGIBLE ACCOUNT TYPES:
BYOD, UVERSE TV, DIRECTV FOR BUSINESS, MDU BULK AND DIRECTV EMPLOYEES
WHAT ARE INCLUDED WHEN PHYSICAL ITEMS ARE REDEEMED?
SHIPPING TIMEFRAMES AND TRACKING INFORMATION