Fees
Packages
RANDOMS
Sports
Premiums
100
What is the cost of the Premium Services Disconnect Fee
What is $10 BGI > Billing > Fees > Fees Table
100
This package includes a basic variety package that includes over 150 channels of movies, sports, music, and family programming starting at $70.99/month
What is Choice
100
Is the channel LMN "Lifetime Movie Network" available with DirecTV's Entertainment Package?
No Ace 2.0 > Quick Links > Channel Lineup
100
With this Sports Package you can get up to 40 HD games every week during the regular season
What is MLB Extra Innings
100
This Premium offer's 13 commercial-free channels with award winning original series, uncut hit movies, year round sports, documentaries and comedy specials. Price: $13.99
Showtime Entertainment tool > Showtime > overview
200
What is the cost of the Returned Check/EFT Fee in Hawai'i currently?
What is $30 BGI > Billing > Fees > Non Sufficient Funds (NSF)
200
This package includes over 120 channels with an ideal mix of religious, entertainment, family, news and music channels for the whole household starting at $49.99/month
What is the Select Package
200
How many approximate channels are in the Choice Package?
What is 185 (Ace 2.0 > Quick Links > Channel Line up)
200
This Sports Package allows you to track up to 20 of your favorite payers and get alerts when they make a big play.
What is NFL Sunday Ticket (Sports Sales Tool > Football > Sunday Ticket > Selling Points)
200
One of this Premium's selling points are "New hit movie premiere Fridays at 9 PM"
What is Starz Entertainment tool > Starz > Movies
300
What is the cost of the HD EXTRA PACK
What is $4.99/month Ace 2.0 > Programming > HD Extra PACK
300
This package includes ver 185 channels of news, movies and lifestyle programming, along with popular sporting events starting at $75.99/month.
What is Preferred Xtra
300
How long do refunds for a DISC account take?
Refunds for DISC accounts are usually processed within 30 days. BGI > Billing > Refunds > Time Frames for Refunds
300
This package allows you to watch up to 20 games per week in Razon sharp HD and you can watch up to 40 out of market games every week
What is NHL Center Ice (Sports Sales Tool > Hockey > NHL Center Ice > Selling Points)
300
This premium allows customer's a streaming service that lets subscribers enjoy their favorite original programming, hit movies, sports, documentaries and comedy specials, at no extra cost — plus customers can watch behind-the-scenes extras and more.
Streaming DIRECTV Everywhere/HBO GO Ace 2.0 > BGI > HBO Premium Package
400
What is the cost of the "Same day as Theatres" HD movie?
What is $7.99 Ace 2.0 > PPV & Cinema Information > HD Channels
400
This package includes HBO, Starz, Showtime, Cinemax, Hallmark Movies & Mysteries, Sports Pack channels with over 285 channels starting at $136.99/month
What is Premier
400
If changing from the Choice Package (current package) to the Ultimate Package (requested package) how many channels are gained?
What is 67 BGI > Quick Links > Package Compare Tool
400
What Sports Package includes over 200 Reglar season games which is 61 more games than last year
What is MLS Direct Kick Sports Sales Tool > Soccer > MLS Direct Kick > Selling Points
400
This Premium is the only premium with all of the channels in HD
What is Cinemax Entertainment tool > Max > Overview
500
What is the cost of the minimal service package that replaces the customer’s regular programming and services while the account is in Service Interruption (Level 1).
What is $6/month
500
This package includes our most popular programming channels, plus The Movie Channel (East and West), Sundance, and all the Encore movie channels beginning at $86.99/month
What is Ultimate
500
What are the steps in Agent Anwser Center to walk a customer through how to schedule a recording for DVR?
Ace 2.0 > Equipment > DVR Details > DVR Scheduler > How to Schedule a Recording
500
This Sports Package allows you to watch live games on your phone, computer or tablet. Enjoy up o 40 out-of-market games a week.
What is NBA League Pass Sports Sales Tool > Basketball > NBA League Pass > Features
500
"As a reminder, our Premium Services are offered on a monthly basis. Since it hasn't been 30 days since you added the service(s), a $___ fee will be charged if you disconnect at this time."
What is $10 Entertainment tool > any premium > disclosures
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