DirecTV 1
DirecTV 2
DirecTV 3
DirecTV 4
DirecTV 5
100
True or False The $10 unified discount only applies to mobile share plans?
What is False Any unified account that includes TV and wireless is eligible for the discount.
100
How many Wirless Genie mini receivers can a customer have?? a. 8 b. 2 c. 4 d. 5
What is a 8.
100
Which DIRECTV package includes premier movie channels such as HBO, Starz, SHOWTIME and CINEMAX a. CHOICE b. XTRA c. PREMIER d. ULTIMATE
What is c PREMIER
100
What tool provides DIRECTV quote functionality and have the ability to save a quote in the tool, pick it up in OPUS/OPUS Mobile, and complete the quoted order
What is Local Market Tool
100
What are the DIRECTV Receiver Fees
What is ..$6.50. Receivers are $6.50 each per month each, including the Genie/HD DVR receiver.
200
Get 2015 NFL SUNDAY TICKET with NFL SUNDAY TICKET MAX upgrade included at no extra charge with which package and above?
What is CHOICE™ Package and above
200
With the Genie HD DVR customers can record up to ___ shows at the same time, ALL IN HD.
What is 5
200
____ Hour Rewind is a new HD DVR feature that lets you immediately watch shows (On select channels) that aired in the past ___ hours. a. 48 b. 72 c. 24 d. 120
what is b 72
200
True or False- You can access your recorded DVR shows when the signal is lost.
What is TRUE
200
HD Service costs what per month?
What is 0. Included at no cost
300
How long does a customer keep their savings?
What is 12 months (24 month contract)
300
Up-front equipment costs are credit-risk based, as follows: Low credit risk customers pay ___ for Genie HD DVR and up to three Genie Minis, $49 for each additional receiver.
What is $0 JUST AN FYI Medium high credit risk customers pay an additional one-time $199 upfront fee for Genie, HD DVR, HD Receiver, or DVR Receiver. The fee is non-refundable. Customers will not receive a monthly discount to offset the upfront fee
300
TRUE OR FALSE Customers have to wait on installation to start watching Live DIRECTV
What is FALSE. Within 5 minutes of placing the DIRECTV order, the customer will receive an e-mail (e-mail address listed on account) with steps on setting up the DIRECTV App including login information. Programming availability based on customer's DIRECTV package. Note: NFL SUNDAY TICKET is not available for Walk out Watching
300
Which statements below are true about equipment and AT&T | DIRECTV service activations? (Select all that apply) A. Equipment fees are determined based on credit. B. AT&T | DIRECTV does not charge equipment fees. C. Equipment fees must be paid up front. D. Equipment fees must be paid in cash. E. Only the first receiver has an equipment fee
What is A and C
300
Number one in customer satisfaction by the American Customer Satisfaction Index, ___years in a row
What is 14 years in a row
400
How does new or existing DIRECTV and U-verse TV Customers get $500 in bill credits when you switch to AT&T and purchase a Smartphone on AT&T Next
What is 300 credit for porting number to AT&T and purchasing a Smartphone on AT&T Next. $200 credit for trading in your current working Smartphone
400
How much storage does the Genie HD DVR have?
What is one terabyte
400
True or False DIRECTV orders automatically receive Cinemax, HBO, Showtime and Starz free for three months. These are included with the customers order. If the customer chooses not to keep any of the channels, they must call to cancel before the three month free period is up.
What is TRUE
400
With our ___% worry-free signal reliability, you have a TV experience you can depend on
What is 99%
400
What device allows the customer allows customers to access their DVR content outside the home
What is Genie Go... FYI Genie Go works with the Genie DVR. Genie Go equipment is $99 in addition to any Genie DVR or Genie Mini equipment pricing. Genie Go cannot be ordered in OPUS/OPUS Mobile at this time.
500
What are the prices for the Get 4 TV's and 4 smartphones and unify your bill for $200 promo
What is $50 SELECT or U family all included with 4 TVs $160 15GB Mobile Share Value with 4 lines Less a $10 discount for unifying the bills
500
With the Genie lite customers can record up to____ shows at the same time. a. 5 b. 3 c. 1 d. 0
What is 0 The Genie lite is not a DVR.
500
How much is the shipping and handling fee at the time of the order.
What is $19.95
500
Bundling a Tablet with AT&T DirecTV allows customers to do all of the following EXCEPT: A. Use the tablet as a remote B. Watch Live TV C. Use voice commands with a tablet to control the TV D. Manage the DVR E. All of the above
What is c
500
How many HD channels does DIRCTV offer?
What is Over 195 HD channels
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