Contracts/Laws
The period of disability during which MetLife does not pay a Long Term Disability benefit.
What is Elimination Period?
This system is used to generate outgoing letters or faxes.
What is CCT?
This is the day you are expected to return a phone call if received before 3 p.m.
What is same day?
This platform can be utilized to provide recognition across the company for fellow co-workers.
What is Center Stage?
This definition means that, due to sickness, pregnancy or accidental injury, you are receiving Appropriate Care and Treatment from a Doctor on a continuing basis and are considered unable to perform your occupation, or any occupation.
What is the definition of disability?
This detailed description provides a claim summary, next steps, outstanding information, and a list of treating providers.
What is an Action Plan?
A person scoring 9 or 10 on a claimant survey.
What is a Promoter?
This platform can be found in Teams to recognize a co-worker for an outstanding job.
What is Praise?
This Federal Law sets minimum standards for most voluntary benefit plans in the private industry in an effort to provide protection for the individuals of these plans.
What is the Employee Retirement Income Security Act of 1974 (ERISA)?
This system is our payment system which generates benefits based on plan data from UDS.
What is Intellis?
This disability occurs when your kidneys cease functioning on a permanent basis leading to long-term dialysis or kidney transplant.
What is End-Stage Renal Disease (ESRD)?
This is the initial call you have with your claimant to discuss ADL's, R&L's, functionality, RTW barriers, co-morbids, medical history, other income, plan provisions, and a treatment plan.
What is the initial interview?
With this award you can nominate one of your peers for their unwavering focus and contributions in support of our Winning the Future priorities (diversity, equity and inclusion, empowerment, enterprise agility).
What is the Above and Beyond Award?
These are common types of what contractual provision:
Mental and Nervous Disorders; Neuromuscular, Musculoskeletal, or Soft Tissue Disorders; Chronic Fatigue Syndrome; Alcohol, Drug or Substance Abuse or Addition; Self Reported Conditions; Fibromyalgia
What is Limited Disability Conditions (LDB)
This system feeds employee eligibility data from the customer/employer
What is UIS?
This mental health disorder is characterized by persistently depressed mood or loss of interest in activities causing severe impairment in daily life
What is depression?
This documentation provides feedback on claims management to ensure we are meeting performance guarantees, following contractual obligations, and managing our claims both efficiently and effectively.
What is a quality audit?
This circular, spinning platform is used to provide random prizes for a selected group of people who have done a great job!
What is the prize wheel?
This provision excludes or limits disability benefits for any condition for which a claimant, within a specified time period prior to the effective date, received treatment, consultation, care, took prescription medications, or prescribed medications for the same/related disabling condition.
What is Pre-Existing Condition?
This system is the Plan Master.
What is UDS?
What is Lupus (SLE)?
We provide this (blank) when we ensure each claimant has a great claims experience with MetLife.
What is exemplary customer service?
A great resource to provide feedback within MTB regarding associate centricity?
What is My Voice?