COMMUNICATION & ETIQUETTE
Instead of saying "a disabled student," how would you use people-first language to describe them?
A person with a disability.
What is the primary role of a service animal? What might they be trained to do?
To perform specific tasks for a person with a disability like guiding someone who is blind, alerting someone who is deaf to sounds, pulling a wheelchair, detecting an oncoming seizure, or detecting a low blood sugar.
The term "service animal addresses" the fact that (in the US) either miniature horses or dogs can be trained.
How can adaptive clothing help people with disabilities?
It's designed with features like magnetic closures, larger openings, or easy-access zippers to make dressing easier.
What's the term for disabilities like ADHD, chronic pain, or autism, which you can't always see just by looking at someone?
Invisible disabilities.
What's a common misconception about people who use sign language?
That they can also lip-read or that all deaf people know ASL.
If someone with a disability is with a parent or an interpreter, who should you focus on talking to directly?
The person with the disability (not the interpreter, parent/guardian, caregiver, etc.)
What does the ADA require public places to provide so people with disabilities can use them equally?
Accessibility or reasonable accommodation.
What are some examples of assistive technology related to communication?
Screen readers, Braille displays, voice-activated software, closed captioning, video relay service, AAC, hearing aids, etc.
Why are mental health conditions recognized as disabilities, and what kind of treatment should people with them expect?
Because they can significantly impact daily life, and they deserve respect and accommodation.
What's a common misconception about disabilities, when in reality, many are not obvious at all?
That all disabilities are visible.
When talking about disabilities, what are the two major kinds of language?
Person-First Language and Identity-First Language
What major U.S. law, passed in 1990, makes it illegal to discriminate against people with disabilities in jobs, schools, and public places?
The Americans with Disabilities Act (ADA).
What does it show if you proactively arrange for things like sign language interpreters, accessible parking, and quiet spaces when planning an event?
Inclusive planning.
What's wrong with thinking someone is "faking" a disability just because they use an accessible parking spot or ramp but "don't look disabled"?
It ignores the reality of invisible disabilities and that not all disabilities are obvious.
When you meet someone with a disability, why should you avoid sharing personal stories about other people you know with disabilities?
It's generally not relevant or helpful and can feel awkward or intrusive.
What does it mean to be an "ally" for people with disabilities?
To support their rights, advocate for inclusion, and challenge discrimination and stereotypes.
According to the ADA, what gear or identification is required of a service animal or their handler?
Trick question! No gear or identification (like a certification) is required. However, as outlined by the ADA, the handler must be able to answer the required questions.
If you're communicating with someone who is deaf and uses American Sign Language (ASL), what's the best way to interact if you don't know ASL?
Ask if they have a preferred communication method or if an interpreter is needed.
What is the proper etiquette when encountering someone using a cane or other mobility aid?
Give them space, don't touch their aid without permission, and offer assistance if needed.
Why is it unhelpful to assume someone with a disability is always suffering or needs to be "fixed"?
It can lead to pity or talking down to them, instead of respect.
When offering directions to someone who is blind, what's more helpful than just pointing?
Give clear, specific verbal directions (e.g., "turn left, then walk straight for 10 feet").
What questions can a business owner legally ask about a service animal?
Two questions outlined by the ADA, (1) "is the dog is a service animal" and (2) what task (related to their disability) it is trained to perform.
What is an appropriate response if someone with a disability asks for help with a task you're unsure how to do?
Admit you're unsure and ask them to explain how they would like you to help.
What's an important consideration when interacting with someone who experiences Tourette's syndrome or involuntary movements?
Do not stare, mock, or assume they are doing it intentionally; simply be respectful.
What is the difference between a service animal and an emotional support animal?
Service animals perform specific tasks; emotional support animals provide comfort but don't have the same public access rights.