Claim Status
outlines the definition for each claim status
What is "What is my claim status KA solution"
Relationship
Source code
Service event
What is the summary tab
LTD, STD, and FMLA
What are the types of claims we service in Disability
CRC After Hours
What is the after 3 pm category
April 17
What is the last day of training
No status
What is the status of a claim that is "too new"
Benefit Frequency
Salary
Base benefit
What is Benefit summary
CM or CS
What are the initials for case manager or claims specialist
Document that provides examples for the most common documentation
What is documentation guideline
Amount of time claimants waits before benefit is paid
What is what waiting peroid
Closed, Ended, Abandoned Claim Status
What is reasons claim my be denied
Block number
Case Manager
Unit Leader
LTD management
What is Contract Tab
DOD, NOV, LOV,
What is date of disability
next office visit
last office visit
LOV NOV ERTW Reason for extension Disabling HCP name and contact info
What is the information needed to document ext req/ medical request
Lori Gahm or Devon French
What are the names of the Disability Managers
Terms that are interchangeable
What is suspended or waiting
Follow up events
To Do list
What is scheduled task tab
Health Care Authorization Form
What is Form used for FMLA claims-ONLY
Add task/comment
or Launch from Claim History
What are the steps to document a claim in Metcare
Intellis and MetCare
What are the systems used to view claims
We are currently awaiting additional information to process the claim
What is what to say when we are when information is not recieved
Launch
Category
Task Category
Activity Reason
What is contract tab-activity history
Generally
What is the term used when explaining time frames to customers
Update Claim
What is the tab selected in Intellis to update address, phone and name
I have No EYE DEER
What is what La Kishia's favorite (worse joke)