Consents
This form allows SSA to release details on the claim to us
1696
What is the one status we should never use in Livevox?
other
Name 4 systems every DS will use on a daily basis.
What is Compass, Sentry, Livevox and SFax
Beside verifying PHI what is something we must also ask the claimant on every call?
What is third party contact
If a child is over this age, they can sign the 827 as the individual.
12
Where in Compass would I find correspondence that we received?
Documents Tab
When should we provide the FCC statement?
Within 2 minutes
This office is where I would call to see if a case was approved or denied
What is Field Office
What is missing from the following introduction? Thank you for calling Centauri, please be advised we are on a recorded line for quality assurance purposes. Can you please verify your full name, the name of the person you are calling about, your/their date of birth & full mailing address?
What is introducing yourself or providing your first name.
How many days do we allow the claimant to return the consent packet?
60 days
Where can we find the date of onset in Compass?
Application tab under application detail and claim type. Then click show scheduling info.
After sending a unlocatable letter to a claimant how many days do we allow them to respond?
What is 10 days
When is it appropriate to offer the E1696?
After the PI for a child and right away for an adult.
If a parent calls but they cannot remember the child's date of birth, what else can we use to verify identity?
What is last 4 of Social Security Number
This form allows SSA to request medical records
827
What are two things that you can do to automatically fail a call audit?
Not stating FCC disclosure or verifying PHI (including name of the person you are speaking to if not claimant)
When can we fax consents for a child?
After attempt to contact claimant on Pi outcome and the PI date has passed
Where can I find where the claimant was born?
What is Document Completion/Phone interview Tab
These are the 5 EDPNA
Ashley Bennie, Matthew Garcia, Matt Wood, Vicki O'Connell and Amelia Baxter
Where would we go if we needed to resend a consent packet?
Correspondence Library
Where do we go to leave a Call Result?
Contact Management
I'm talking to our claimant Betty White on the phone. During the conversation she hands the phone to her husband (who is listed as a TPC). What do we need to disclose immediately?
That the call is still being recorded.
When completing the E1696 what are the 2 sections the claimant will have to complete?
Section 2 & Section 8 or Disclosure & Signature