Inspection
Assistance Line
Assistance
NICE InContact
Mrs. Yolanda's Sayings
100

Applicant needs if has insurance 

Copy of Settlement or Denial letter

100

It takes this long when an applicant submits an appeal for HA and/or ONA assistance. 

 What is 90 days for the eligibility letter?

100

This is sent in to be able to speak with someone when the applicant is not present. 

What is ROI, POA, or written statement from the applicant. 

100

30 minutes NICE status is

Unavailable lunch

100

She will say this is you are being crazy 

What is "you arefunny"

200

Party who conducts the inspection


FEMA Inspector 

200

The is the call recording verbiage. 

What is this call may be monitored and recorded for quality assurance purposes. 

200

The applicant either puts this in the letter or the letter has to be... 

What is notarized or I declare under penalty of perjury that the foregoing is true and correct. 

200

FEMA portal is down, now what

Unavailable FEMA Credentials

200

She will say this you say or do something crazy 

What is "Don't do that"

300

Don't miss me twice and you are out

Inspection

300

This is the opening remarks after you greeting. 

I can help you with that information. May I have your registration number, please? For you protection , I must verify some information with you. 
300

We do this when a contractor calls in.

What is check the communications tab and ask the questions left by a caseworker 

300

1st status of your work day

Daily preshift briefing

300

When you ask for an answer she will respond with this 

What is " What does the reference guide say"

400

Inspections starting remotely when 

On or after April 20, 2020

400

This is the code WVO. 

What is Applicant Withdrew voluntarily. 

400

We only tell the applicant they are approved when the have this. 

What is a schedule date 

400

This has to be done with you are clocked in but in the different status on NICE. 

What is put the reason and time on the tracker. 


400

This has been bought for us before 

What is cake pops and cookies 
500

Prove it to me

Home Occupancy / Ownership

500

This is the items to verify with each caller. 

What is Name, Last 4 SSN, DDA, CMA, CPN, and current living. 

500

It takes this long for FEMA to receive mail. 

What is 14 days. 
500

My manager told me to do it 

Unavailable feedback

500

Before the FEMA contract she was on this contract. 

What is campus contract. 

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