Water, Water Everywhere
This is the "golden window" (in hours) you have to dry out a property before mold typically begins to grow.
What is 24-48 hours?
True of False: If the carpet feels dry to the touch, or you no longer see water on your flooring, the subfloor underneath is also dry.
What is False?
*Moisture Meters
This is a dead giveaway that a roof or pipe leak is active, even if it isn't dripping yet, or appears to be wet.
What is a yellow/brown water stain?
*Also why plumbers, roofers, and painters are great referral partners!
These pros are usually the first on the scene of a burst pipe and can "hand off" the drying process to us
Who are plumbers?
This "category 3" or "black water" source is unsanitary and contains pathogenic agents. It is especially important NOT to DIY cleaning this, and call certified, trained professionals. Any porous item or building material it touches will need to be torn out and/or discarded.
What is sewage, or rising ground water?
This common household cleaner is actually ineffective at killing mold roots on porous surfaces like drywall; it mostly just removes the color.
You should call us if someone complains about a "musty" smell in this particular area of their home.
BONUS: WHY??
What is the Basement/Crawlspace.
*Bonus: if it smells "musty", it means you have active mold growth!
These professionals find "hidden" issues during a home sale and need a reliable partner to provide remediation or an estimate quickly.
Who are Home Inspectors?
This hidden household culprit causes more "slow leak" water damage than any other appliance, often unnoticed and hidden behind a wall.
What is a dishwasher (or refrigerator) supply line?
Opening the windows to "air out" a house after a flood can actually make things worse if this atmospheric measurement is too high outside.
What is humidity?
If a friend mentions their laminate/hardwood flooring is doing this, it's a sign of hidden moisture problem underneath
What is cupping, or buckling?
These partners manage large buildings and need a "first responder" on speed-dial to protect their tenants' assets.
Who are Commercial Property Managers? (or maintenance directors)
Beyond additional cost of additional repairs, this is the #1 health risk associated with leaving a "slow leak" unaddressed (or if it's hidden/ unnoticed), for more than a week.
What is Mold?
True or Myth: If you have a fire, you should immediately wipe down the walls with soap and water to remove the soot.
What is Myth? Soot is often oily/acidic and wiping it without professional chemicals can make it harder to remove, or even permanently smear and "set" the stain.
If you hear this phrase, it might mean someone needs a professional moisture inspection.
My dishwasher/washing machine leaked the other day, but we shop-vac'd it up and I think we're all set.
When these technicians find "sweat", drain malfunctions, or mold in a crawlspace or attic while servicing a unit, they call us to remediate it.
Who are HVAC Companies?
These partners are likely the first person a homeowner calls if they have a flood, fire, or a tree falls on their house.
Who are Insurance Agents?