Effective Groups
Anger Mgmt
Communication
Assertiveness
Problem-Solving & Con. Res.
100
What are the tribal rules?
Desks touch, introduce yourself, use names, use attending skills, "wah"/space
100
What are fire and water words?
Fire words escalate your anger. Water words de-escalate your anger.
100
Name three characteristics of communicating in the adult mode.
Clear, calm, direct, no intention to hurt, rational, reasonable, assertive, appropriate volume, "I" messages, etc.
100
Either identify the five parts of an "I" message or give an example of an "I" message with all five parts in it.
I feel (emotion) when (behavior) because (explanation). In the future...
100
What is the difference between a problem and a conflict?
Problem is situation with inanimate object that needs to be solved with ACTIONS. Conflict is tense situation between two or more people that needs to be solved with WORDS.
200
What is the definition of a team?
A team is a group of people working together towards a common goal.
200
What are the three parts of the brain and what is the function of each?
Reptilian (medulla oblongata) - Four F's Cortex (middle or mammalian brain) - basic feelings, ability to follow commands NeoCortex - Abstract thoughts, higher order thinking reasoning
200
Name three characteristics of communicating in the critical parent mode.
judgmental, hurtful, controlling, works from power, points fingers, rolls eyes, "You" messages, etc.
200
What is front-loading and when do you use it?
Front-loading is a communciation technique used to reduce or avoid tension in the communication line with someone. You can use it before the tension happens or after tension happens to resolve the conflict.
200
What are the five steps in problem-solving?
Stop, List (brainstorm options), Choose (best course of action), Do (Put plan into action), Evaluate (Did it work? What did I learn?)
300
What are three skills you must use in order to be successful on a team?
Negotiating, problem-solving, listening, attending skills, focusing, having empathy, tolerance, perseverance, work ethic, understanding group dynamics, etc.
300
What is from 80-100 on the anger scale?
Danger Zone - Predator Mode
300
Name three characteristics of communicating in the nurturing parent mode.
supportive, protective, smiling, encouraging, over-exaggerating another's accomplishments, pat on back, "I'll take care of you," etc.
300
Give three characterstics of assertive behavior.
adult mode, "I" messages, firm, relaxed, direct, eye contact, non-threatening gestures, etc.
300
What are some ineffective and unhealthy ways people solve problems and conflicts?
Run away, blame others, drugs, alcohol, shut down, self-harm, suicide, fighting, etc.
400
What are three skills you need to be successful as a rugged individual?
Focusing, monitoring own progress, managing time, self-reliant, self-motivation, self-satisfaction, decisive, etc.
400
From 20-80 on the anger scale is where we do our anger work. What kind of skills should we use when we do our anger work?
use words, be honest, be authentic, think of consequences, never say it's o.k., don't eat your anger
400
Name three characteristics of communicating in the ok child mode.
creative, fun, spontaneous, curious, carefree, pleasure-centered, laughing, etc.
400
Give three characteristics of passive behavior.
withdrawn, invisible, "I don't know," "whatever," weak, soft, hesitant, nervous, slouches, etc.
400
Name six habits and techniques that people use that block effective communication.
blaming, criticizing, intimidating, assuming, being unresponsive, sarcasm, lecturing, insulting, know-it-all, interrupting, exaggerating, shouting, speaking for others, etc.
500
What are three skills you need to be successful in a competitive environment?
Working under pressure, stepping up, managing emotions, willing to commit, risks, sense of urgency, ethical (no cheating), staying alert
500
What are the steps in the anger sequence model?
Triggers, Cues, Threshold (shut down or go off), choices, consequences, outcomes
500
Name three characteristics of communicating in the not ok child mode.
emotional, self-centered, needy, demanding, irresponsible, passive-aggressive, acting out, pouting, whining, profanity, hurtful, etc.
500
Give three characteristics of passive-aggressive behavior.
hurtful, sneaky, sarcastic, lack of eye contact, threatening gestures, steady voice, etc.
500
What are the seven steps in the Conflict Resolution Model?
1. Warm-Up, Ask Questions. 2. Set a time and a place. 3. Communicate in the adult mode. 4. Have a plan for change. 5. Discuss Outcomes. 6. Reach Resolution or agree to continue. 7. Clarify Agreement,
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