Electric Vehicles
What is a Electric Vehicle ?
Electric vehicles (EVs) have a battery instead of a gasoline tank and an electric motor instead of an internal combustion engine.
What is the vision ?
To be the best our unique success is based on caring for cultivating people, delighting our customers, and growing responsibly.
Define Integrity in I.O.O.G.A
Integrity : We are honest hair and do what we believe is right
When is the best time to purchase and install your winter tires?
Temperatures consistently below 45 degrees.
What is a BOPIS ?
Buy online, pick up in store
How many types of electric vehicles are there and what are they?
1. All electric
2. Plug-in Hybrid
3. Hybrid
What is the overall startegy ?
To make dreams come true by providing the most inviting easy, and safe tire and wheel purchase and service in the world.
Define Our People in I.O.O.G.A
Our strength comes from caring for and helping one another
What does the three peak mountain snowflake symbol on the tire mean?
It has been tested and proven capable of performing under extreme winter driving conditions
What must you include in the Benediction?
Customer name, Phone number, Vehicle, Product/Service description, Price, Appointment time date and location.
Tires without low roll resistance may cause what?
Less miles per charge
When and where was the first store opened ?
Ann arbor, Michigan 1960
Define Our Customers in I.O.O.G.A
Everyday we must earn the right to call them our customers
How many winter tires does a customer need and why?
4 winter tires are recommended to achieve optimum traction and safety. More prone to understeer or oversteer.
What is the first 45?
World class greeting, Thanks/apologize, Manners, Immediate need , Active listening
Why are the OE tires for electric vehicles the best option to recommend to a customer?
Almost all of the OE designated tires have the best and most recent technology built in.
What is the name of Bruce Halle's Book?
6 tires, no plan
Define Growth in I.O.O.G.A
We seek to gain and share knowledge, innovate, achieve results and open stores
All season vs. Winter tires
All season tires start to lose grip and traction around 40 degrees Fahrenheit. and will lose traction ability when temperatures are 14 degrees Fahrenheit
Winter tires stay soft and pliable in extreme low temperatures below zero degree Fahrenheit
What is the National call center Mission?
Providing a personalized and consistent experience for our people and our customers in order to enhance earn the visit and fuel the future growth of discount tire.
What types of electric vehicles can be plugged in to charge?
Plug-in Hybrid & Hybrid
What was the name of the saint that knighted Bruce Halle?
St. Gregory
Define Attitude in I.O.O.G.A
We are passionate about having fun, giving our best, working safely, and sharing in our success
Does a customer need a separate set of wheels for their winter tires and why ?
It isn’t necessary to have a separate set of wheels for your winter tires but it is a good idea because
- The salt and sand used to increase traction in winter can damage your wheels.
- Allows you to have both sets of tires mounted, balanced and ready for the seasonal changeover
- You’ll save time and money having a dedicated set of winter wheels.
How can a customer receive a Pitstop experience ?
BOPIS with a appointment