Memos
This tool is used when leaving a memo
What is the MDA tool
Who is considered a RPC?
What is a CM, Spouse/Joint, ATP
A TP asks who is this?
Offer first name unless asked twice
What's the first thing I need to tell a jeweler when transferring?
Cell Miner
"This call may be monitored or recorded to ensure quality service" is known as.
What is the call recording disclosure.
What is switch to PHX
RPC is unavailable in a red state?
What is PAM
What steps do we follow when an RPC is unavailable?
SPAM
What is "after prefix?"
The CM's account number after the two leading zeros.
This tool is used to determine the time zone in the area code/zip code we call
What is the APT
This memo DSP is AML
What is answering machine message left.
RPC stands for?
What is a right party contact
Are there any restrictions for an ATP?
Cannot change info on primary CM's account
When do we transfer to Probate?
When a CM is deceased
This television series debuted in April of 2011 based on the book series "A Song of Fire and Ice"
What is Game of Thrones
Memo DSP is VMF
What is voicemail box full
Third Party states RPC has passed away?
Name states with restrictions for spouses
May I Call No NO Way
We do transfer these type of accounts
What is 30 day LOA
Who can request we stop calling?
Anyone, even the dog.
When is it not necessary to memo an account
Never, we always memo an account.
RPC states they are on the other line with us
What is transfer them anyways.
What state does a spouse need WRITTEN authorization for ATP?
What is New York.
A jeweler is also known as
Account Specialist
This Discover supervisor believes the Earth is flat
Who is Dan Bowman