Disco Do's
What are the 5 Attending Skills?
Feedback, Ask Questions, Being in the Moment, Body Language, Eye Contact
What are the 3 areas of the Anger Scale?
Everyday Stressors, Anger Work Zone, Danger Zone (out of control)
Who is the Father of Transactional Analysis?
Eric Berne
What are some characteristics of communicating assertively?
Being direct and honest
Using integrity
Win-win situation
Taking others feelings into consideration
What are the 5 Steps to Effective Problem Solving?
Stop, List, Choose, Do, Evaluate
Which P means: Early is on time?
Prompt
What percentage of self talk is negative?
85%
Name the 4 levels of consciousness.
Conscious, Sub-Conscious, Unconscious Mind & Collective Unconscious
When people behave aggressively, what mode of communication are they in?
Critical Parent
What is the difference between a problem and a conflict?
A problem is a non-human issue. A conflict is between 1 or more people.
What are the 5 Pack Rules?
Desks Touch, Introduce Self, Use Names, Attending Skills, Wah Space
What are the sections of the Anger Sequence Model?
Triggers, Cues, Anger Threshold, Choices, Consequences, Outcomes
What are the 5 components of an "I" Message?
Feelings, Emotions, Behavior, Explanation, Desired Behavior
What does HALT stand for?
Hurt, Angry, Tired, Lonely
What is the sentence you were taught to remember the 6 P's?
Paul was prompt and polite when he participated in the PMA program that prepared him to produce penguins/puppies.
Describe the Reptilian Brain.
Food, Flight, Fight, Freeze, Mating
What are the 5 Modes of Communication?
Critical Parent, Nurturing Parent, Adult, OK Child, Not OK Child
Why would you use Front Loading with someone?
To fix a communication situation that you broke
Acknowledge someone is busy
Let someone know of a future event that will affect them
What are the 7 steps of the Conflict Resolution Model?
Ask questions, set a time and place, be in the adult mode, have a plan for change, discuss outcomes, reach a resolution, clarify the agreement.
What are the Discovery Big Six?
Behavior, Disco Academics, Warrior Challenge Arena, Script/Storyboard, Final Exam, P-Wheel Rug.
What are Fire and Water Words?
Fire Words: Words that burn. Increase your # on the anger scale. Water Words: Words that cool. Decrease your number on the anger scale.
What is some language of the Not OK child?
Mine is better, Nobody likes me, I hate you, I'm worthless
Why do people use Power and Control?
To feel safe
What are some habits and techniques that block effective communication?
Interrupting, blaming, criticizing, lecturing, sarcasm, moralizing, being non-responsive