Understanding the human side of change is
What is knowledge of psychology?
The Acronym PDSA stands for
What is Plan, Do, Study, Act?
This graphically depicts outcome patterns over time
What are control charts?
The understanding of an independant group of people or items
What is knowledge of systems?
Two types of reasoning in the PDSA cycle are
What is inductive reasoning, deductive reasoning?
These are causes that are inherent to the system over time and affect all outcomes of the system
What are common causes ?
The four types of knowledge
What is knowledge of psychology, knowledge of systems, knowledge of variation, and knowledge of how knowledge grows.
The three principles of the learning loop are
What is small scale testing, data collection and wide range of conditions for testing ?
Causes that are not part of the system but arise because of specific circumstances
What is special cause variation?