Types of Knowledge
Models for Improvement
Control Charts
100

Understanding the human side of change is 

What is knowledge of psychology?

100

The Acronym PDSA stands for

What is Plan, Do, Study, Act?

100

This graphically depicts outcome patterns over time

What are control charts?

200

The understanding of an independant group of people or items

What is knowledge of systems?

200

Two types of reasoning in the PDSA cycle are

What is inductive reasoning, deductive reasoning?

200

These are causes that are inherent to the system over time and affect all outcomes of the system

What are common causes ?

300

The four types of knowledge 

What is knowledge of psychology, knowledge of systems, knowledge of variation, and knowledge of how knowledge grows.

300

The three principles of the learning loop are

What is small scale testing, data collection and wide range of conditions for testing ?

300

Causes that are not part of the system but arise because of specific circumstances 

What is special cause variation?

M
e
n
u