Booking Policies
These are (at least) 2 points of information in order to search a guest profile
Last name & Zip Code or Last name & phone number or Last name and e-mail address.
These are the 3 driving principles to Sales through Service
Think like the Guest. Earn the right to advance. Persuade through Involvement.
A question that gives the guest a choice of multiple options.
What is a Framing Question?
This was the first resort to be built on Walt Disney World property.
What is Disney's Contemporary Resort?
French Quarter
What is Disney's Port Orleans Resort, French Quarter?
This deposit amount is required to confirm a package reservation MORE than 30 days from arrival.
$200.00
This is how many points are required for the Sales through Service process.
What is FIVE.
This type question can result in a one word response.
What are Closed Ended Questions?
This is the newest resort on Walt Disney World property.
What is Disney's Riviera Resort?
The Grand.
What is Disney's Grand Floridian Resort & Spa?
The least amount of nights required to book a package.
What is one.
This is the first thing you must do to prepare for your day.
What is "Be Ready'?
This question type will help you understand the information the guest had provided.
What are Clearifying questions.?
This is last resort to reopen after CoVid.
What is Disney's Allstar Sports Resort.
Kidani
What is Disney's Animal Kingdom Villas, Kidani Village
This is the amount required to book a package with Travel Protection and a Memory Maker
The room deposit ($200) + cost of Traval Protection.
This point of Sales through Service requires the most discovery questions.
What is Understanding?
DAILY DOUBLE
This type question will get the guest to tell you their ideas of the vacation.
What are Open Ended questions?
The tallest resort at Disney World.
What is the Gran Destino Tower at Disney's Coronado Springs Resort? (16 floors)
Copper Creek
What is Copper Creek Villas & Cabins at Disney's Wilderness Lodge?
This is the payment required for a package booked 20 days prior to arrival.
The FULL PAYMENT.
These are the 5 points IN ORDER to complete the Sales through Service Process?
What are Be Ready, Recieving, Understanding, Helping & Keeping?
These are the four types of Discovery questions.
What are close ended, open ended, clearifying & framing questions?
This river runs from Disney's Old Key West Resort to Disney Springs.
What is The Sassagoula River?
GSC
What is the Star Wars Galactic Starcruiser?