Booking Policies
These are (at least) 2 points of information in order to search a guest profile
Last name & Zip Code or Last name & phone number or Last name and e-mail address.
These are the 3 driving principles to Sales through Service
Think like the Guest. Earn the right to advance. Persuade through Involvement.
A question that gives the guest a choice of multiple options.
What is a Framing Question?
This is how you can see the other members in the profile
What is the house icon. Not household.
This is required before taking payment from your guest
What is spieling the deposit, cancel and change policy.
This deposit amount is required to confirm a package reservation MORE than 30 days from arrival.
$200.00
This is how many points are required for the Sales through Service process.
What is FIVE.
This type question will get you the least amount of information with a guest.
What are Closed Ended Questions?
This is required when entering a new email address in the guest profile.
What is always spell the e-mail address back to the Guest.
This is required when making an offer.
What is asking for sale.
This is the screen where to confirm all the details of a reservation.
The RECAP screen.
This is the first thing you must do to prepare for your day.
What is "Be Ready'?
This question type will help you understand the information the guest had provided.
What are Clearifying questions.?
This helps us create a relationship with the guest.
What is CRM
Daily Double
What is important to remind the guest of at any point during a call.
MDX, DPP, dining
This is the amount required to book a package with Travel Protection and a Memory Maker
The room deposit ($200) + cost of Traval Protection.
This point of Sales through Service requires the most discovery questions.
What is Understanding?
DAILY DOUBLE
This type question will get the guest to tell you their ideas of the vacation.
What are Open Ended questions?
This functionality allows you to change a guests address, phone number, and e-mail address in Passport.
What is Edit
This is a required spiel for domestic guests when asking for a financial commitment.
What is the Disney Chase Visa card
This is the payment required for a package booked 20 days prior to arrival.
The FULL PAYMENT.
These are the 5 points IN ORDER to complete the Sales through Service Process?
What are Be Ready, Recieving, Understanding, Helping & Keeping?
These are the four types of Discovery questions.
What are close ended, open ended, clearifying & framing questions?
You should search how many times for a guest prior to creating a profile.
Twice
This is required at the end of your call.
What is offering the survey