Syllabus
The Disney Operations Class runs for 75 minutes and meets every Tuesday/Thursday, concluding at this time.
What is 11:20 am?
This Walt Disney Park is actually built on the second floor. The first floor is a series of tunnels called the Utilidoors!
What is Magic Kingdom?
While different creatures call all three parks home, this is the only park inwhich you can meet everyone's favorite ogre, Shrek!
What is Universal Studios?
As discussed in Chapter 1, this term refers to understanding guests' needs and expectations and ensuring that service objectives align with the customer experience.
What is Guestology?
This is the only instructor who has NOT lived overseas!
Who is Jake?
During this week of the semester, we will be traveling to the Disney Imagination Campus.
What is Week 6?
The Experimental Prototype Community of Tomorrow, also known as EPCOT, is home to this many country pavilions.
What is 11?
This Universal park was designed following the stories of Myths, Comics, and Legends.
What is Islands of Adventure?
Chapter two is titled The Magic of "this".
What is Service?
This instructor can identify an army helicopter solely by their sound.
Who is Melyssa-Anne?
This percentage of your final grade comes from the final project.
What is 35%?
This Disney park is home to the attraction with the most Hidden Mickeys in a single ride.
What is Hollywood Studios?
This is the only Universal park that cannot be accessed using the Hogwarts Express.
What is Epic Universe?
While often called "Be Our Guest," the full name of the book is "Be Our Guest," followed by this tagline.
What is Perfecting the Art of Customer Service?
This instructor loves parasailing! They've been twice!
Who is Dr. Eden?
This student rule clearly defines a university excused absence and is included in all course syllabi.
What is Student Rule 7?
Opening on April 22nd, 1998, this is 4th (and the newest) park at Walt Disney World.
What is Animal Kingdom?
Although Epic Universe is home to five unique lands, both Universal Studios and Islands of Adventure each contain this many themed lands.
What is 8?
Unlike a traditional book with a singular author, Be Our Guest is written by this corporate author.
Who is the Disney Institute?
This is the only instructor who does NOT have a Master's Degree.
Who is Dr. Eden?
While Jake and Melyssa-Anne hold office hours one day a week, Dr. Eden holds office hours on these TWO days of the week.
What is Monday and Tuesday?
Due to Federal Aviation Administration (FAA) regulations, the tallest attraction at Walt Disney World, the Hollywood Tower of Terror, is this height.
What is 199 feet?
When walking in CityWalk, you have the chance to see a piece of this historic wall behind the Hard Rock Cafe.
What is the Berlin Wall?
Although the book has been revised since its original publication, it was published this year.
When is 2001?
This instructor was born exactly 42 days before Universal Studios Orlando opened their first park.
Who is Melyssa-Anne?