Job Building
Close outs
Memberships
Urgency Ladder
100

What Job type should you build when a tech asks for a CA to be booked?

What is a HC - Sales HVAC System?

100

Where do you check that payment was collected? 

What is the invoice?

100

How many HVAC maintenance visits do members get a year? 

What is 2? Cooling and heating.


100

What tier of the urgency ladder do we schedule for on call techs? 

What is tier 1? 

200

If a tech does not finish the work started on an invoice how do you book the return trip to finish the work? 

What is add an appointment?

200

What tag do you add after a close out is checked and completed? 

What is Dispatch checked tag? 

200

How much does a membership cost? 

What is $20 a month or $300 a year?

200

How soon would we run a call with a sparking electrical issue? 

What is ASAP/on call? 

300

What type of job do you book is a customer has sewage coming up in their basement? 

What is a Mainline Clog?

300

What are the 5 pictures required for a tech close out? 

What is Electrical panel opened and closed, water heater, A/c and furnace? 

300

What's the name of CJS's membership?

What is yes club?

300

How would we schedule a customer who wants a quote for a new shower head/fixture?

What is based on ACP? 

M
e
n
u