The Basics
The billing information consists of the company name and this.
What is the account number?
In the huddle, we must confirm the repairs needed, the breakdown location, and this.
What is the ETA?
Instructions are in this color.
What is Green?
This should always be checked when a shop is closed.
What is the Night Cage?
This is the longest river in the world.
What is the Nile River?
If a shop does not have the smart tech app, you must provide this.
What is everything?
Once a huddle has been completed, you will notate the huddle in this box.
What are the Accept Comments?
What you say is this color.
What is Black?
For GCTSC locations, we need to check this if the night cage does not show the requested product.
What is the Full Inventory?
In the Disney "Toy Story" franchise, one of the main characters, "Woody", is played by this actor.
Who is Tom Hanks?
True or False: What to do with the off tire/old tire is considered part of The Basics.
What is true?
When service is called in, we will always call the person listed under this section for the huddle.
What is the Caller Info section?
This color represents instructions or actions that must be performed, or information that must be given.
What is Red?
If we check the night cage/full inventory and no preferences are showing, this is how we proceed.
What is notate the SKIP and move down the list?
This underwater sea creature can regenerate its entire body from just one of its limbs.
What is a Starfish?
If a shop asks for just the basics, you will provide these three things.
What are the billing information, the repairs, and the breakdown location?
If service was called in, the only time we would huddle with someone other than the caller is this.
What is when there are special instructions notated or in the account notes?
True or False: You should memorize the script.
What is False?
If you are skipping a shop, you must include (in the comment you leave) the shop information, that you are skipping the shop, and this.
What is the reason you are skipping the shop?
This is the largest Canadian Province.
What is Quebec?
The Breakdown Location consists of the street address/roadside location, city, state, and these.
What are the Directions?
Driver/Kelly advised in the Huddle that the unit is against the fence, across from door 15, in the southwest corner of the yard. Driver/Kelly advised the unit is white with a red logo on the door.
Referencing the above information, these are the details that should be left in the comment section of the service ticket.
What is all of the information provided?
This is the last thing you say to the technician before ending the huddle.
What is, "Be Safe"?
True or False: We only check for the customer’s first preference in the night cage. We go back to the top of the list if we cannot find the first preference and we begin looking for the second preference.
What is False?
These are the members of the Backstreet Boys
What are Nick Carter, Brian Littrell, AJ McLean, Kevin Richardson, Howie Dorough