Routing/Areas
Priority 1 Maintenance Technicians
Who is Brian, Victor, David S, and Jake
Pool pump that can change speeds
What is a variable speed pump
CTRL+Shift+2
What is a timestamp
Solar Pool only technicians
Who is Anthony M, Brad, Mitch, Christian, and Nathan
Appointment note requirements
What is date, time, quoted cost, type of appointment, age of system, concerns about the system, if HVAC filter size is needed, if SPH 1 story or 2 story.
Routing is....
What is secondary
Solar pool panels on one side of the home using gravity
What is Self-Draining System
An appointment with a black number 1 on it
What is an appointment 12 years or older
Solar Water Heating Technicians
Who is Andy
Mistakes in the following notes
12/3/2024 @ 7-9 PPD Heater Maintenance. System has been very loud recently and the client is concerned.
What is time frame (should be 8-10), age of system, and filter.
Projecting distance from one point to the other
What is Google Maps
Component that moves air inside the home
What is a blower motor?
Invoice Shortcut
What is F10
Steep Roof Specialist
Who is Daryl H
Type of appointments that the technicians see the night before
What is escalations and jobs
Routing checklist
What is Check for PDB on the account, Check location directions and location notes for any important info that should be in the job notes, Attention contains all parts and escalation details, Job notes are accurate, P1 is marked and on a P1 tech, Visit is attached if prepaid and next seasons visit is scheduled, Ensure techs route is efficient as possible, first call should be farthest out and bring them closest to home.
HVAC Stands For
F12
What is the call taking screen
HVAC Only Technicians
Who is Carlos, Brent, Stephen, Big Tony, and Brian
Location of important technician notes for the appointment (i.e. Ladder, filters, and parts needed)
What is the attention notes
We do HVAC service in Hughson, CA. True or False?
What is False
Device that adds ions to the airstream
What is an iWave
F12>F8>F2 gets you to this screen
What is the location information screen
Process Trainer
Who is David T
If a client has a past due balance and they are unreachable, the appointment status is..