What time is it?
Dispatch Facts
Phonetic Alphabet
State Abbreviations
Call-Taking
100

17:00

What is 5pm

100

What volunteer Fire Departments do we dispatch for?

What is Deer Creek & Oak Cliff

100

Letter "C"

What is Charles

100

Missouri

What is "MO"

100

What is the difference between a burglary and a robbery?

Burglary is the illegal entry into a building to commit a crime (often theft), regardless of whether anyone is home. Conversely, robbery is the taking of property directly from a person through force, threats, or intimidation.

200

21:00

What is 9pm


200

How many shifts do the dispatchers work?

What is three 

(we will accept 5 if they count the split shifts)

200

Letter "U"

What is Union

200

"AL"

What is Alabama

200

What are two resources available to dispatchers when trying to determine a caller's location?

911 Mapping, Rapid SOS, What 3 Words, Landmarks, Interview/Questioning, Background Noise

300

23:35

What is 11:35pm

300

What are the 3 primary channels the dispatchers monitor?

What is Channel A, Channel B, and Fire

300

Letter "Q"

What is Queen

300

Mississippi

What is "MS"

300

What's the most important piece of information when processing a call?

What is location

400

15:05

What is 3:05pm

400

What are 3 steps in the hiring process for dispatcher?

What is:

Application, ESkills test, Interview, Background Investigation, Realistic Job Preview (RJP), Polygraph, Drug screen, hearing screen


400

Letter "X"

What is X-ray

400

"TX"

What is Texas


400

How do we answer 911?

What is "911 where is your emergency"

500

04:30

What is 4:30am


500

How does Edmond 911 process medical calls?

Take basic information then transfer the call to AMR dispatch for medical instruction.

500

Spell your name using the phonetic alphabet

Lincoln, Ocean, George, Adam, Nora

or 

David, Adam, Nora, Ida, Edward, Lincoln

500

Louisiana

What is "LA"

500

How do we answer non-emergency calls?

What is "Edmond Dispatch"

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