Storm Procedures
Dispatch
Trouble Shooting
Scripts
Admin
100
Call the three primary numbers and leave VM, if no contact dispatch, go to notes, press Shift F2 and select note to indicate what has been completed, go to signal optins, Hold, increase hold time to 10 mins click Hold
What is Storm Processing procedure for Burg signals
100
Alt F2
What is Search
100
Press *2
I have a yellow trouble light
100
If you disarmed your system in under 15 seconds, we do not receive a signal. But we recommend you test your system every 30 days and allow the siren to sound for more than 30 seconds and confirm we received the signal. Would you like to test your system at this time?
What is Customer calls in and we did not receive signal script
100
White Sheet
What is Customer Update Sheet
200
FIRE and PANIC signals during a storm
What is the #1 Priorities
200
ALT F8
What is the Stack
200
A little red light with a sqqigly i
What is the memory light
200
This is Smith Thompson Security we received an alarm signal for your residence on 1221 Elder in Carrollton, is everything ok there?
What is the Standard Script for Alarm - Live Person
200
QRG
What is Quick Reference Guide
300
My apologies for any inconvenience, we are currently experiencing a high volume of alarm activity in one of our service areas. We appreciate your patience.
What is our Storm Script Standard Response for why it took so long to respond
300
ALT F4
What is History
300
Zone 1
What is Low Panel Battery
300
This is Smith Thompson Security, we received an alarm signal for the Hill residence on 1221 Elder in Carrollton. We were unable to reach anyone, so we did dispatch the police and you are on their contact list to be notified. There is no action required on your part but if you have any questions you can call us on 972-526-8500, thank you
What is Standard Residential Notification after Dispatch - Voice Mail
300
Green sheet
What is Out of Town Notice
400
I understand you are frustrated. My apologies for any inconvenience but we are experiencing a high volume of alarm activity in one of our service areas. Our procedure is to process incoming live alarm signals as first priority, followed by incoming phone calls in the order they are received.
What is Standard Script for upset about being on hold
400
ALT F9
What is Polling
400
Zone 8
What is Loss of System Clock
400
This is Smith Thompson, we received an alarm signal for The Bean's Dream at 1221 Elder Carrollton Texas our call back number is 972-526-8500
What is our Standard Business Alarm Call Voicemail
400
CCI
What is Customer Called In
500
This is Smith Thompson Security. We received an alarm signal for the residence on 1221 Elder. Please be advised that your local jurisdiction is not currently accepting dispatch requests due to severe weather in your area. If you have any questions, our call back number is 972-526-8500, thank you.
What is out Standard Script for no Dispatch per Jurisdiction due to sever weather
500
Alt F2
What is Locating Acct by Phone Number
500
# code code
What is Erase Alarm Memory and Reset
500
I need a dispatch for an audible burg for a residence please
What is Request for Standard Residential Dispatch
500
OOC
What is Out of Country
M
e
n
u