S.O.P Poopourri
The testing frequency for S.A.T's
All operators, all coaches, relief vehicles, supervisor vans, and portable radios should be tested each month.
Dispatch SOP 2.0
Passenger Information Control System
What is PICS
S.A.T. Emergency Procedures
1. Clear the tone.
2. Use the coach number to find the correct run.
3. Enable the covert call. Listen in. Cancel S.A.T.
4. Contact the Operator two times.
5. Ask the operator if they have any S.A.T.'s
6. If operator doesn't respond or respond properly continue following the SAT Emergency Procedures.
7. Contact 9-1-1. Contact area Supervisor.
Computer Aided Service Restoration
CASR Measures
Initially classified as an accident.
ANY CONTACT with vehicles, objects and/ or persons, or passenger falls. 8.6
What is the timeliness standard for PICS alerts?
Alerts need to be sent out within five minutes of knowledge of the event causing the alert or as soon as it can be scheduled.
What can be included in an "information share"?
Person of Interest
Open Work
Ad-Hoc Detours
The status screen is used for what primary function?
For Calls and Messages.
Uniform modifications can be made by Employee Engagement for what two reasons?
Medical or Religious Reasons
7.9
Dispatchers receive information from which 8 sources for PICS alerts.
1. APTS
2. Coach Operator
3. Window Dispatcher
4. Yard Dispatcher
5. Field Supervisor
6. Management
7. Police (911 operator)
8. Construction Supervisor
Dispatchers are responsible for creating these PICS alerts?
Delays of 10+ minutes
Planned:
Detours, Stop Closures, Drop Off only notifications.
When creating an ad hoc online diversion, it is important to select what button to activate the diversion?
The Reset button.
In the event of a coach evacuation due to a life-threatening energized powerline situation on the coach. Demonstrate the two safest techniques recommended for evacuating the coach.
Shuffle or Bunny Hop
What are the four places dropped trips are recorded?
Radio Log
PICS Report
GOS Report
ITCS
Create a coach exchange for a mechanical issue on the 201 at Mariner PR @ 0830 with an out of service coach.
Demonstrate in ITCS
What will a geofencing call allow the dispatcher to do?
Allows users to quickly establish and activate communication to a group of vehicles in a specific area from the map.
A coach operator's required equipment. (8 Items)
1. Valid CDL w/ passenger endorsement and air-brake restriction lifted.
2. Current DOT Medical Certification.
3. ADA Stop Announcement Reference Guide.
4. Approved uniform.
5. Approved and Accurate timepiece set to Dispatch time.
6. Run card and route map.
7. Appropriate rider and driver alerts.
8. A visible CT employee badge.
1.1.6
Online Statistics can be monitored for creating what?
PICS alerts
In Diversity charged incidents what is dispatch's response and responsibility?
Dispatch will gather all the necessary information for the Dispatch Supervisor to complete their notification to Management and Diversity, Equity and Inclusion Manager.
Dispatcher will ask the Coach Operator:
“How are you feeling?”
“Are you doing OK?
Dispatcher will tell the Coach Operator that a supervisor has been contacted and will meet with them as soon as possible.
Dispatcher will follow up with a Coach Operator for an additional check in no more than 2 hours after incident occurrence.
Complete the full processes for creating an additional flexible trip for the 701's last round trip tonight starting at Everett Station.
Demonstrate in ITCS