ABBREVIATIONS
WHAT DOES IT MEAN?
FIRE FIRE!
ALL ABOUT THE PO PO
CALL TAKER, DREAM MAKER
100

IAO

What is In the Area Of?

100

NIMS

What is the National Incident Management System?

100

When receiving a call, the resident states their home is filling with smoke. Besides the usual questions, what should you advise the caller to do?

What is exit the residence if it is safe to do so?

100

A call that involves a recently committed crime where the suspect has already left should be considered what type of call status?

What is Not in Progress?

100

What is an effective technique to manage emotional callers?

What is Repetitive Persistance?

200

BLK

What is black?

200

PSAP

What is a Public Safety Answering Point?

200

The placement of Fire and EMS units near a scene until the scens is secured by Police is what?

What is staging?

200

The report of someone breaking into a home should be what CFS type?

What is Burglary?

200

When you receive a silent call or hear a series of tones (beeps) when answering a call, what should you do?

What is Check the call for TDD/TTY?

300

RO

What is Registered Owner?

300

CAD

What is Computer Aided Dispatch?

300

What is the fire incident term that represents contacting an outside agency for additional resources?

What is Mutual Aid?

300

The number of officers to send on an in progress call

What is 2?

300

One of the best techniques for reducing the negative effect of call taking gaps is what?

What is Tell the caller what you are doing and why?

400

YOA

What is years of age?

400

ANI/ALI

What is Automated Number Information/Automatic Location Information

400

Mobile Life arrives on scene and radios that you can cancel the Fire Department. What do you do next?

What is advise the Fire Department what Mobile Life said and let them make the decision?

400

What comes first? An officer calling on the radio or the phone ringing?

What is an officer calling on the radio?

400

Upon answering a cal, the caller does not answer your questions but instead begins talking to you as if they are calling for a pizza. What should you do?

What Ask the caller if they are in danger?

500

LSW

What is last seen wearing?

500

File 1

What is a Stolen Vehicle?

500

How many & what type of apparatus do you send to a Fire Alarm at the Water Club Apartments?

All equipment

500

An officer calls 1 under arrest. What should you do next?

What is announce on the radio "1 under, state the time" and note the same in the CFS?

500

When speaking to an elderly caller you should do what?

What is remember the rate at which you speak is more important than the volume? Talk slower, not louder.

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