What command is used in 3350 to display Service History?
H
100
Can a technician be pre-assigned to an operation code in Reception (3030) that is not listed as one of their primary skills?
Yes
100
What screen does the FH- Flat Hours password pull from in 3352?
3326
100
What command do you use to view incomplete vehicles on the Route Sheet in ERAAcess Technician Dispatching?
U
100
Which of the following is not a key feature of Technician Dispatching?
Electronic Vehicle Report Card
Vehicle Status Inquiry
Paperless Repair Order
Variable Work Schedules
Electronic Vehicle Report Card
200
What Command is used to release a repair order from cashier status?
RK
200
if a technician can be assigned vehicles for all dispatchers, what should be entered at the D# prompt in technician schedule/operations 3326?
0
200
How is the Actual time determined if the technician has multiple stalls and they have more than one job in working status?
The actual time is prorated between all of the jobs in working status
200
Which command is used to add a job in the dispatching and vehicle display 3350?
E
200
Which of the following are valid job statuses in RO Closeout 3651?
P
W
HP
FT
P
W
HP
300
In Dispatching & Vehicle Display 3350, which command is used to access a specific repair order?
I (followed by the RO #)
300
How many teams can a tech be assigned to?
1
300
If the customer has the Time Between Automatic Hard Copies set up to greater than .5, which 3 reports will print?
Appointment listing, Incomplete vehicles, Route Sheet for Vehicles on Hold for Parts.
300
in Dispatching & Vehicle Display 3350, which command is used to view mayday messages?
Y
300
At what point can a parts request be performed on a Repair Order? **where in the system
From Dispatching only
3352
400
Which command is used to put a technician to work on a repair order in Dispatching and Vehicle Display (3350)?
W
400
If you want the system to prompt the technician for a password when they use the FH command in Technician Dispatching 3352, which executible would be used to activate?
3324 Dispatch Master
400
What is the maximum number of additional techs allowed on a job?
6
400
Labor Time Guide can be accessed from Technician Dispatching 3352 by entering what command?
SP at the selection prompt then ? at the FLAT prompt
400
One of the technicians only does oil changes on Saturdays, How can you set it up so he'll be dispatched the appropriate skill only on Saturdays?
3326-access the operations screen for technician- DA=Daily operations-Add the operation for saturday
500
Which command(s) can be used in Dispatching & Vehicle Display 3350 to fix the error message "This is NOT your vehicle" ?
the M (D#) command
500
What does the 'Available Time to Sell' calculation for a specific dispatcher include?
**Does the system look at all technicians? or just those assigned to the dispatcher?
All technicians assigned to that dispatcher as well as any technicians not assigned to a dispatcher
500
if a customer utilizes technician dispatching, what 4 items determine how teams are dispatched work?
1. teams are assigned work based on their skills 2. availability 3. vehicle priority 4. job sequence.
500
In ERA-IGNITE Dispatching, what 2 commands start 'Straight Time'?
ALT + H
and
Select 'Start Straight Time' from the Right Click Menu
500
How does putting a vehicle on hold affect the available time to sell?
The available time to sell is reduced by the remaining time left on the job. The reduction occurs for both the promise date and the date the hold time should expire.